Heather Martinez
Albany,OR
Summary
Dynamic professional with extensive experience at Unity Shelter, excelling in client support and team collaboration. Proven ability to implement effective problem-solving techniques and maintain meticulous record-keeping. Recognized for fostering trust and providing emotional support, while training new staff to enhance operational efficiency and service quality.
Gained valuable skills in supportive and fast-paced environment, specializing in providing care and assistance to those in need. Developed strong communication and conflict resolution abilities, ensuring safe and positive atmosphere. Seeking to transition into new field where these transferable skills can be effectively utilized.
Offering caring and supportive approach, well-suited for creating nurturing environment. Brings ability to quickly learn and adapt to new procedures and protocols, coupled with effective communication skills. Ready to use and develop organizational and interpersonal skills in Emergency Hotel Coordinator role.
Overview
1
1
year of professional experience
Work History
Staff
Unity Shelter
06.2024 - Current
- Assisted clients with daily needs and activities, ensuring a supportive environment.
- Collaborated with team members to coordinate shelter services and resources efficiently.
- Maintained cleanliness and organization of common areas to promote a welcoming atmosphere.
- Provided emotional support to residents, fostering trust and open communication.
- Trained new staff on operational procedures and client interaction best practices.
- Managed intake processes for new residents, ensuring accurate record-keeping and data entry.
- Engaged in community outreach initiatives to raise awareness about shelter programs and resources.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Provided guidance and support to junior staff members in achieving performance goals.
- Liaised with management and other departments to maintain smooth operations.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Managed intake procedures, collecting necessary documentation and providing orientation to new residents.
- Conducted regular inventory checks of supplies, ensuring adequate levels for operational needs.
- Documented resident interactions and incidents accurately in daily logs to maintain clear communication records.
- Engaged with residents to assess needs, providing emotional support and facilitating conflict resolution when necessary.
- Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.
- Coordinated food preparation efforts, ensuring nutritious meals were provided daily for all shelter occupants.
- Provided crisis intervention, addressing immediate concerns while connecting individuals to appropriate resources.
- Maintained accurate records of resident interactions, ensuring confidentiality and compliance with organizational policies.
Education
GED -
Linn Benon Community College
Albany, ORSkills
- Client support
- Team collaboration
- Organizational skills
- Emotional support
- Record keeping
- Time management
- Inventory management
- Food coordination
- Training new staff
- Problem solving
Timeline
Staff
Unity Shelter
06.2024 - Current
GED -
Linn Benon Community College