Heather Massey

Hartselle,AL

Summary

Motivated and detail-oriented IT graduate with a Bachelor’s in Information Technology, specializing in network administration and cybersecurity fundamentals. Skilled in configuring and troubleshooting networks, implementing security measures, and using industry-standard tools. Eager to apply academic knowledge and hands-on lab experience to protect and optimize enterprise systems. Entry-level network and security systems professional with strong foundational knowledge in LAN/WAN, firewalls, and threat mitigation. Adept at problem-solving, technical documentation, and working with both Windows and Linux environments. Seeking to contribute to a dynamic IT team while continuing to develop advanced security expertise.

Overview

years of professional experience

Work History

Substitute Teacher

Morgan County Board Of Education

12.2021 - Current

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Supervised lunchroom and recess activities.
Upheld classroom routines to support student environments and maintain consistent schedules.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Contributed to positive school culture by participating in extracurricular activities and events.

Package Car Delivery Driver

UPS

10.2015 - 11.2021

Assisted in training new drivers, sharing best practices and company policies to ensure consistent service quality.
Demonstrated adaptability by adjusting delivery schedules to accommodate unforeseen circumstances or emergencies as needed.
Utilized technology tools such as GPS devices and smartphones for efficient navigation, tracking delivery statuses, and updating client information as required.
Effectively communicated with supervisors regarding any issues or concerns encountered during deliveries, contributing valuable feedback for continuous improvement efforts.
Contributed to team success by meeting or exceeding daily delivery quotas consistently.
Enhanced efficiency by planning optimal delivery routes, taking into account traffic patterns and weather conditions.
Demonstrated excellent problem-solving abilities when faced with unexpected challenges during the delivery process, finding solutions that satisfied both the customer''s needs and company expectations.

Waitress

Texas Roadhouse Steakhouse

02.2015 - 10.2018

Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Kept server areas clean and stocked to increase efficiency while working tables.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor of Science - Cyber Security

Grand Canyon University

Phoenix, AZ

05-2024

High School Diploma -

Danville High School

Danville, AL

05-2005

Skills

Networking: LAN/WAN, TCP/IP, DNS, DHCP, Subnetting, VLANs
Cybersecurity: Threat Analysis, Firewall Configuration, VPN Setup, ACLs
Tools & Platforms: Wireshark, Cisco Packet Tracer, Splunk, Security Onion
Operating Systems: Windows Server, Linux (Ubuntu, CentOS)
Cloud Networking: AWS VPC Basics, Azure Networking Fundamentals

Scripting: Python, C/C, PowerShell, SQL,
Troubleshooting: Network Diagnostics, Connectivity Testing, Log Analysis
Documentation: Network Diagrams, Incident Reports, Technical Manuals
Teamwork and collaboration

Timeline