HEATHER MASSIE
Mckeesport,Pa
Summary
Hardworking and reliable, focused on going above and beyond to support team and serve customers. Trained and offering top-notch abilities. Motivated to continue to learn and grow as a professional in working with customers, both over the phone and in person. Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking and focused on completing work quickly. Reliable team member accustomed to taking on challenging tasks. Dedicated to success. Organized in handling work independently and solving routine problems without oversight. Ability to quickly learn new processes. Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
26
26
years of professional experience
Work History
Banker
Community Bank
09.2022 - Current
- Managed daily banking operations to ensure compliance with regulatory standards.
- Abided by all operational, regulatory, and security standards to promote work accuracy and reduce risk of loss to business.
- Offered and closed on loan products to existing and prospective customers.
- Coordinated opening and updating of accounts such as checking, savings, and CDs.
- Supplied partners with qualified referrals to boost engagement in areas of investments, mortgages, and cash management services.
- Guided customers through banking services and mobile banking tools to promote products and increase efficiency with lower face-to-face burden.
- Presented confident and professional demeanor to build customers' trust and increase sales.
- Helped branch staff order and ship currency and coin, controlled cash distribution, and kept values in line with expected customer demands.
- Engaged customers to uncover needs and suggest related bank products.
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Developed relationships with customers, suggested suitable bank services, and met banking needs.
- Consistently discussed bank products with customers, including loans, credit cards and lines of credit.
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Ordered an appropriate supply of cash each day to meet expected demands.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
BANKER
Citizens Bank
04.2019 - 09.2022
- Abided by all operational, regulatory, and security standards to promote work accuracy and reduce risk of loss to business.
- Offered and closed on loan products to existing and prospective customers.
- Coordinated opening and updating of accounts such as checking, savings, and CDs.
- Supplied partners with qualified referrals to boost engagement in areas of investments, mortgages, and cash management services.
- Guided customers through banking services and mobile banking tools to promote products and increase efficiency with lower face-to-face burden.
- Presented confident and professional demeanor to build customers' trust and increase sales.
- Helped branch staff order and ship currency and coin, controlled cash distribution, and kept values in line with expected customer demands.
- Engaged customers to uncover needs and suggest related bank products.
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Developed relationships with customers, suggested suitable bank services, and met banking needs.
- Consistently discussed bank products with customers, including loans, credit cards and lines of credit.
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Ordered an appropriate supply of cash each day to meet expected demands.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
SALES ASSOCIATE
Bed Bath & Beyond
07.2013 - 04.2019
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Processed returns and exchanges in line with store policies.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Promoted credit and loyalty programs during customer interactions.
- Promoted safety initiatives to increase awareness and maintain risk-free environment.
- Processed customers' orders and checked buggies for additional merchandise.
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
- Contributed to store shrink-reduction goals and programs.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Unboxed and restocked merchandise into attractive displays.
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Assisted Bridal couples in registry creation.
ASSEMBLY LINE ASSOCIATE
Bakery Barn
01.2013 - 07.2013
- Inspected products at all stages to verify adherence to requirements.
- Scrutinized materials prior to assembly for defects or non-conformances to specifications.
- Maintained [Equipment] and [Equipment] by performing preventive maintenance tasks and cleaning parts with solutions, air hoses, and cloths.
- Checked the quality of completed products and component materials to comply with manufacturing specifications.
- Kept work areas clean by removing debris, sweeping up dust and organizing supplies.
- Followed good manufacturing practices and sanitation requirements.
- Sorted and placed [Type] materials on racks and shelves according to predetermined sequence such as product code and style.
- Palletized cases and cartons and shrink-wrapped for shipment.
Cashier
Wendys Restaurant
08.2004 - 06.2006
- Collaborated with team members to streamline workflow during peak hours.
- Implemented inventory management practices, reducing waste and improving stock levels.
- Assisted in maintaining cleanliness and organization of dining area and kitchen space.
- Developed strong relationships with regular customers to enhance loyalty and satisfaction.
Cashier
Wendys International
06.2000 - 06.2006
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Trained new staff on operational procedures and customer service standards.
Education
Associate of Arts - Special Effects
Douglas school of Business
Monessen, Pa05.2006
High School Diploma - undefined
Mckeesport Area High School
Mckeesport, Pa06.2002
Skills
- Product knowledge
- Team development
- Data entry
- Customer service
- Problem resolution
- Hard working
- Dedicated
Timeline
Banker
Community Bank
09.2022 - Current
BANKER
Citizens Bank
04.2019 - 09.2022
SALES ASSOCIATE
Bed Bath & Beyond
07.2013 - 04.2019
ASSEMBLY LINE ASSOCIATE
Bakery Barn
01.2013 - 07.2013
Cashier
Wendys Restaurant
08.2004 - 06.2006
Cashier
Wendys International
06.2000 - 06.2006
Associate of Arts - Special Effects
Douglas school of Business
High School Diploma - undefined
Mckeesport Area High School