Heather Masters
Horseheads,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Kohl's
10.2023 - 01.2024
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems.
- Engaged with customers to understand their needs and resolve inquiries effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server/Server Trainer
Outback Steakhouse
02.2006 - 04.2018
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service protocols.
- Managed multiple tables efficiently, enhancing guest satisfaction and experience.
- Resolved guest complaints promptly, maintaining a positive dining atmosphere.
- Maintained cleanliness and organization of dining area to meet health standards.
- Assisted in inventory management, ensuring stock levels remained optimal for service needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Associate of Science - Humanities And Social Sciences
Corning Community College
Davenport, NY06-1994
Associate of Science - Humanities And Social Sciences
Corning Community College
Corning,NY05-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Critical thinking
- Computer skills
- Multitasking Abilities
- Excellent communication
- Active listening
- Problem resolution
Certification
- Certified Trainer (Outback Steakhouse)
- Food Safety Compliance and Certification (Outback Steakhouse)
Timeline
Seasonal Sales Associate
Kohl's
10.2023 - 01.2024
Server/Server Trainer
Outback Steakhouse
02.2006 - 04.2018
Associate of Science - Humanities And Social Sciences
Corning Community College
Associate of Science - Humanities And Social Sciences
Corning Community College