Heather Matheis
Newburgh,IN
Summary
Detail-oriented Medical Billing Specialist with over 5 years of customer service experience. Proficient in electronic billing and CPT/ICD-10 coding, ensuring compliance with HIPAA regulations. Strong communication skills foster positive patient interactions and effective resolution of billing inquiries.
Overview
11
11
years of professional experience
Work History
Medical Billing Specialist
Confluent Health
Louisville, KY
08.2021 - Current
- Process medical claims using electronic billing systems and software.
- Collaborated with insurance companies to ensure timely tracking of claim status and payments.
- Managed appeals process and efficiently filed and submitted claims.
- Maintain organized records of patient accounts and transactions.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Delivered customer service support to patients regarding billing inquiries and payment processing.
Waitress
Bonefish Grill
Evansville, IN
07.2016 - 08.2021
- Delivered high-quality service to over 25 patrons simultaneously, enhancing overall dining experience.
- Guided customers in decision-making by sharing detailed menu knowledge and flavor pairings.
- Achieved order accuracy and streamlined service through clear communication with kitchen staff.
- Processed credit card, cash, and gift certificate transactions while managing change dispensing.
Stay at home mother
None
Newburgh, IN
10.2015 - 06.2016
- Established household routine and organized regular social activities to promote family engagement.
- Directed monthly and weekly family finances to maintain budgetary control and support family needs.
- Coordinated grocery orders of $100 or more to ensure efficient household management.
- Stayed home with newborn and oldest child for one year post-birth.
Education
High School Diploma -
Castle High School
Newburgh, IN05-2008
Some College (No Degree) - Nutrition And Wellness
University of Southern Indiana
Evansville, INSkills
- Electronic billing
- CPT coding
- ICD-10 proficiency
- CMS-1500 billing
- Billing software expertise
- Claim denial management
- Medicare and Medicaid processes
- HIPAA compliance
- Customer relationship management
- Patient advocacy
- Attention to detail
- Time management
- Problem solving
- Critical thinking skills
- Effective communication
Painting, playing outside with my two daughters
I love to hike in the woods with my furry canine pal and husband, along with our two girls, ages 10 and 12. I love to dance while I am doing the dishes, or baking delicious and nutritious food for my family.
Timeline
Medical Billing Specialist
Confluent Health
08.2021 - Current
Waitress
Bonefish Grill
07.2016 - 08.2021
Stay at home mother
None
10.2015 - 06.2016
High School Diploma -
Castle High School
Some College (No Degree) - Nutrition And Wellness
University of Southern Indiana