E-commerce Store Owner & Customer Success Manager Self-Employed (Amazon Seller Central)
September 2022 – Present
- Multi-Channel Support: Managed 100% of digital buyer communications, inquiries, and dispute resolutions within Amazon Seller Central, consistently maintaining a high-tier seller feedback rating
- Resolution Management: Handled end-to-end order lifecycles, successfully mitigating and resolving A-to-z Guarantee claims, order cancellations, and product returns with a customer-first approach
- Logistics Tracking: Monitored daily order-to-delivery logistics, proactively troubleshooting shipping delays, carrier issues, and inventory discrepancies to protect customer satisfaction
- Platform Fluency: Utilized backend e-commerce infrastructure to process instant refunds, manage replacements, and analyze buyer trends to optimize the overall digital storefront experience
- SLA Compliance: Operated under strict e-commerce response-time metrics, ensuring 100% of customer messages were answered thoroughly and professionally within a 24-hour window
Fashion Industry Fit Model Various Designers & Brands
1996 – 2020 (Ten-Year Core Block: 1996 – 2006)
- Cross-Functional Collaboration: Partnered alongside apparel designers, pattern-makers, commercial buyers, and global production teams to optimize garment construction and sizing specifications
- Technical Product Analysis: Leveraged deep technical knowledge of apparel manufacturing, textiles, drape, and design standards to evaluate product samples, ensuring alignment with brand standards
- Quality Assurance Standards: Guided production adjustments across a vast array of categories including knits, wovens, denim, dresses, and lingerie, ensuring alignment with precise brand specifications