Heather Mathias
Springfield,United States
Summary
Focused Law Enforcement Officer offering 9-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches, supervising staff and inmates. Proven success enforcing facility policies and reducing inmate altercations. Resourceful and dedicated with motivational leadership, training and employee supervision experience. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Safety & Security and extensive training history for this position. Motivated to learn, grow and excel.
Overview
9
9
years of professional experience
Work History
Food Service Administrative Assistant
Federal Correctional Institution
CUMBERLAND, MD
08.2020 - Current
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised over 100 inmates at once throughout visits, 500 + inmates during meal time, recreation, phone calls and showers.
- Tracked 1000 + inmates through head counts, visitor logs and scheduled activities.
- Conducted routine and emergency head counts.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Completed intake paperwork, fingerprints and searches.
- Booked new inmates into facility and processed inmates for release.
- Delivered inmates to work sites and returned safely by following protocols.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Led disciplinary hearings and made recommendations for sentencing.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Received and accounted for personal possessions and determined inmate work assignments.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Federal Correctional Officer
Federal Correctional Institution, Cumberland
CUMBERLAND, MD
08.2016 - 08.2020
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints and searches.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Delivered inmates to work sites and returned safely by following protocols.
- Arranged for medical and dental care of inmates.
- Identified facility openings and designated inmates to housing units.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Supervised inmates clearing debris from roadways and drains.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Notified victims of upcoming inmate releases.
- Led disciplinary hearings and made recommendations for sentencing.
- Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Examined incoming and outgoing mail to detect contraband.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Established positive working relationships and maintained boundaries with resident offenders.
- Searched building and grounds, living quarters and work areas for contraband.
- Created and maintained arrest files on inmates processed through jail.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Maintained custody and control of 1200 inmates.
Corrections Corporal
Potomac Highlands Regional Jail
Augusta, WV
08.2013 - 08.2016
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Created and maintained arrest files on inmates processed through jail.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Maintained custody and control of 300 inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 300 inmates simultaneously.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Examined incoming and outgoing mail to detect contraband.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
- Established positive working relationships and maintained boundaries with resident offenders.
- Searched building and grounds, living quarters and work areas for contraband.
- Completed dorm sanitation and maintenance checks and reported results to management.
Education
Certified Federal Law Enforcement Officer - Law Enforcement
Federal Law Enforcement Training Center
Glynco, Georgia12.2016
Certified Correctional Officer - Criminal Justice
Correctional Officer Training Academy
Glenville, WV11.2013
High School Diploma - Criminalistics And Criminal Science
Hampshire High School
Romney, WV05.2013
Skills
- Incident Reporting
- Public Safety
- Conduct Reporting
- Inmate Supervision
- Inmate Population Control
- Priority management
- Team Building
- Training and mentoring
- Staff Management
- Firearms Training
- Emergency Response
- Security Checks
Timeline
Food Service Administrative Assistant
Federal Correctional Institution
08.2020 - Current
Federal Correctional Officer
Federal Correctional Institution, Cumberland
08.2016 - 08.2020
Corrections Corporal
Potomac Highlands Regional Jail
08.2013 - 08.2016
Certified Federal Law Enforcement Officer - Law Enforcement
Federal Law Enforcement Training Center
Certified Correctional Officer - Criminal Justice
Correctional Officer Training Academy
High School Diploma - Criminalistics And Criminal Science
Hampshire High School