Heather Mathis
Aurora,Colorado
Summary
Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting psychological tests, interviewing patients and monitoring patient progress.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unlicensed Clinical Therapist
Aurora Mental Health Center
09.2021 - Current
- Provide case management services to a caseload of 25 clients, assist clients with cultivating life skills, social and community skills when applicable, provide therapy services to clients, transport clients to appointments in the community or appointments in the community that will assist with overall mental health well-being.
- Completed assessments and planned customized treatments, applying wide range of resources.
- Applied various therapeutic methods to treat patients in an outpatient setting.
Member Service Representative
Kaiser Permanente
12.2014 - 09.2021
- Inbound calls from members and providers regarding eligibility, benefits, billing
- Assist with inquiries regarding claims and processing
- Process payments and complete with accuracy, ensure that member data is entered correctly
- And Research complex issues with members and providers with internal or external departments to ensure resolution.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assisting Navigator Team
National MS Society
09.2019 - 08.2020
- Assisting Navigator team with benefits and employment questions clients may have and completing service assessments for clients that have expressed a need for from the society
- Currently working on a Health care provider referral project by compiling data from previous fiscal years and calculating how effective that referral program has been and is currently.
- Built strong relationships with customers through positive attitude and attentive response.
Technical Support Representative
DIRECTV
12.2012 - 12.2014
- Assisted residential customers with troubleshooting issues with satellite TV
- Assisted members with billing and payment inquiries
- Part of an exclusive resolution team that assisted customers that experienced recurring issues
- Processed payments and data entry.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Master of Social Work -
University of Denver
Denver, Colorado05.2021
B.A. in Education Theory -
Colorado Christian University
Lakewood, Colorado05.2012
B.A in Music -
University of Colorado
Boulder, Colorado05.1999
Skills
- Crisis Intervention
- Intervention Planning
- Documentation Requirements
- Client Relations
- Group Therapy Facilitation
- One-On-One Support
- Treatment Planning
- Progress Evaluations
- Community Education
- Electronic Charting
- Client Confidentiality
- Referral Coordination
- Patient Monitoring
- Psychoeducation
- Ethical Decision-Making
- Multicultural Competence
- Self-Care Promotion
- Effective Communication
- Conflict Resolution
- Active Listening
- Case Management
- Trauma-Informed Care
- Motivational Interviewing
- Building Rapport
- CBT Techniques
- Goal Setting
- Solution-Focused Therapy
- Problem Solving
- Client Advocacy
- Discharge Plan Development
- HIPAA Compliance
- Care Plan Evaluation
- De-Escalation Techniques
- Community Outreach
- Records Management
- Mindfulness practices
- Analytical Thinking
- Scheduling and Calendar Management
Accomplishments
- Citation from the House of Representatives of Oklahoma for performing in an award-winning orchestra.
- All-State Orchestra
- Oklahoma, Oklahoma Summer Arts Institute 3 years
- Tulsa Youth Symphony
- Tulsa Honors Orchestra
- Tulsa Summer Arts Orchestra
- Centennial Philharmonic Denver, Colorado
Certification
Certified Hearing Voices Network group facilitator
Timeline
Unlicensed Clinical Therapist
Aurora Mental Health Center
09.2021 - Current
Assisting Navigator Team
National MS Society
09.2019 - 08.2020
Member Service Representative
Kaiser Permanente
12.2014 - 09.2021
Technical Support Representative
DIRECTV
12.2012 - 12.2014
Master of Social Work -
University of Denver
B.A. in Education Theory -
Colorado Christian University
B.A in Music -
University of Colorado
Certified Hearing Voices Network group facilitator
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