Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Heather Matrious

Martinsburg,WV

Summary

I’m a hardworking individual who’s not only a team player but loves the challenge of working alone. I strive to push myself to be the best I can. I am dependable and diligent with positive attitude and strong work ethic. Knowledge of safety protocols and cleaning procedures, coupled with skills in maintaining clean and orderly facilities. Committed to creating safe and welcoming environment for all.

Overview

8
8
years of professional experience

Work History

Custodian

I.S.D #192
01.2023 - Current
  • Clean the school and ensure that all areas are hazard free.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

Teammate

TaskUs
09.2021 - 01.2023
  • Answered inbound calls on the IVR system
  • Work from Home position handling customer service
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

CCR

Maximus
03.2021 - 08.2021
  • Answering inbound calls on the IVR systems from clients
  • Provided them with their case information, assisted clients with their benefits and applications
  • Responded promptly to emergency situations, initiating appropriate measures to mitigate risks and minimize disruptions to production activities.
  • Participated in regular performance review meetings, actively seeking feedback from management personnel as a means to identify areas for personal development.
  • Demonstrated adaptability by rapidly learning new software tools required for CCR operation management.
  • Reduced energy consumption by identifying areas for improvement and implementing strategic modifications to the CCR system.
  • Maintained compliance with environmental regulations through diligent monitoring of emissions and waste management practices.
  • Collaborated with cross-functional teams to troubleshoot problems, resulting in improved plant performance and reduced downtime.

Shift Supervisor

CVS
04.2017 - 01.2018
  • Customer service, cashier, freight, inventory, maintaining the safe, peoples’ schedules, opening and closing the store duties, and much more
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Education

Certificate - Business Management

Rasmussen College
06.2015

Certificate - Nursing Assisting

Dakota County Technical College
Rosemount, MN
06-2011

Skills

  • IVR Calling system
  • Excel
  • Word
  • Leadership
  • Microsoft Office
  • Dependable
  • Shift supervisor
  • Custodian
  • Team member
  • Key holder
  • Retail management
  • Sales
  • Customer service
  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Attention to detail
  • Problem-solving
  • Time management
  • Team collaboration
  • Cleaning expertise
  • Skilled housekeeper

Timeline

Custodian

I.S.D #192
01.2023 - Current

Teammate

TaskUs
09.2021 - 01.2023

CCR

Maximus
03.2021 - 08.2021

Shift Supervisor

CVS
04.2017 - 01.2018

Certificate - Business Management

Rasmussen College

Certificate - Nursing Assisting

Dakota County Technical College

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Heather Matrious