Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Websites
Work Preference
Work Availability
Software
Hi, I’m

Heather Matthews

Lorain,Ohio
Heather Matthews

Summary

Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

18
years of professional experience
3
Certification

Work History

M2 Management Group
Middleburg Heights, Ohio

Portfolio Property Manager
03.2015 - Current

Job overview

  • Create meeting schedules, meeting agendas, and meeting packets
  • Coordinate calendars across all portfolio accounts
  • Book locations for annual homeowner meetings
  • Maintain office conference room calendar
  • Run executive and open session meetings as well as annual homeowner meetings and take meeting minutes
  • Create and revise SOPs for all aspects of the company
  • Point of contact between Board members, homeowners, vendors, and attorneys
  • Handle all homeowner correspondence via phone, email, mail, and in person
  • Identify, create, and follow up on work orders
  • Create annual operating and capital budgets and determine if it is necessary to increase assessments
  • Review and code invoices
  • Reconcile expense accounts
  • Provide opinions and advise the Board on all association matters
  • Make sure associations are in compliance with all federal, state, and association specific regulations and requirements
  • Identify maintenance issues and proactively obtain quotes and information for the Board to review
  • Maintain and update association websites
  • Create and send out association mailings as needed and as required to be in compliance
  • Conduct periodic onsite visits to inspect the property for maintenance issues, check on completed work, and identify homeowner violations
  • Review and approve Architectural Change Request
  • Member of the Community Associations Institute
  • Certified Manager of Community Associations and Association Management Specialist designee
  • Basic IT for office
  • Order and restock supplies
  • Create and post Jobs, review resumes, conduct initial interviews
  • Set up access and accounts for new hires
  • Train new associates
  • Special projects as needed

Fifth Third Bank
Avon, Ohio

Customer Service Manager /Retail Personal Banker
06.2007 - 03.2015

Job overview

  • Expanded client relationships by introducing additional accounts and service offerings.
  • Opened accounts and loans to address diverse client financial needs.
  • Referred customers to business or private banking services as necessary.
  • Collaborated with business partners to facilitate investments, banking, and lending.
  • Conducted calls with clients to meet sales quotas effectively.
  • Engaged prospective business clients through in-person meetings to foster connections.
  • Managed teller window operations while overseeing branch opening and closing procedures.
  • Evaluated risk management practices to ensure compliance with internal controls.
  • Created and managed office schedules for tellers and platform associates.
  • Audited and approved timecards to maintain accurate payroll records.
  • Conducted monthly branch audits monthly for regulatory adherence.

Education

Lorain County Community College
Elyria, OH

Associate of Arts from Business Administration And Management
05-2010

Lorain County Community College
Elyria, OH

Associate of Arts from Marketing
05-2010

Kent State University
Kent, OH

Some College (No Degree) from Business Administration and Management

Skills

  • Attention to detail
  • Financial reporting
  • Regulatory compliance
  • Time management
  • Meeting coordination
  • Decision making
  • Process improvement
  • Effective communication

Certification

  • Certified Manager of Community Associations
  • Association Management Specialist
  • Notary Public

Affiliations

  • Volunteer at Multiple Breed Rescue since 2013
  • Gardening
  • Cycling
  • Spending time with family and friends

References

References available upon request.

Timeline

Portfolio Property Manager

M2 Management Group
03.2015 - Current

Customer Service Manager /Retail Personal Banker

Fifth Third Bank
06.2007 - 03.2015

Lorain County Community College

Associate of Arts from Business Administration And Management

Lorain County Community College

Associate of Arts from Marketing

Kent State University

Some College (No Degree) from Business Administration and Management

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany Culture401k matchWork from home optionPaid time offCareer advancement
Availability
See my work availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365

Windows 11

CINC

Sharepoint

Quickbooks