Heather Mattingly
Goodyear,AZ
Summary
Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Mountain Park Health Care-Phoenix, AZ
2022.02 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Medical Assistant Lead/Supervisor
Mountain Park Health Center-Phoenix, AZ
2019.07 - 2022.02
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Goodyear Lead Medical Assistant/ Surgery Scheduler
Valley Urologic Associates-Goodyear, AZ
2007.08 - 2019.07
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
Education
High school diploma -
No Degree - Front & Back Office Medical Assisting
Southwest Skill Center
Goodyear, AZ03.2007
High School Diploma -
Fort Hill High School
Cumberland, MD05.1999
Skills
- Scheduling
- Medical Records
- EMR
- Insurance Verification
- Microsoft Office
- Receptionist
- Data Entry Proficient in Microsoft Word and Excel Able to Multi -Task under pressure Switchboard Phone System Proactive able to stay on task with little to no supervision
- Triage
- Vital Signs
- Medical Scheduling
- Medical Office Experience
- Experience Administering Injections
- EClinicalWorks
- Time management
- Supervising experience
- Medical office experience
- Dental office experience
- Medical terminology
- Communication skills
- Customer service
- Organizational skills
- Practice management
- Microsoft Excel
- Microsoft Word
- Patient care
- ICD-9
- Healthcare management
Timeline
Operations Manager
Mountain Park Health Care-Phoenix, AZ
2022.02 - Current
Medical Assistant Lead/Supervisor
Mountain Park Health Center-Phoenix, AZ
2019.07 - 2022.02
Goodyear Lead Medical Assistant/ Surgery Scheduler
Valley Urologic Associates-Goodyear, AZ
2007.08 - 2019.07
High school diploma -
No Degree - Front & Back Office Medical Assisting
Southwest Skill Center
High School Diploma -
Fort Hill High School
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