Summary
Overview
Work History
Education
Skills
Timeline
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HEATHER MAXWELL

Apalachicola,FL

Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.

Overview

16
16
years of professional experience

Work History

Secretary

MAXWELL MOBILE TIRE SERVICE
Apalachicola, FL
01.2023 - Current
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Answered incoming calls in a timely and professional manner.
  • Provided customer service regarding inquiries, complaints, billing, and technical support.
  • Assisted customers with troubleshooting their product issues.
  • Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
  • Prepared checks or online payments for approved invoices.
  • Reviewed, analyzed and prepared payments for accuracy and completeness prior to processing.

SECRETARY/Bookkeeper

CATCH THE MOST CHARTERS
EASTPOINT , FL
01.2018 - 01.2023
  • Provided administrative support to the office manager and other staff members.
  • Assisted with the booking of travel arrangements for clients, including flights, hotels and car rentals.
  • Researched vendors to obtain competitive pricing on services such as transportation and accommodations.
  • Processed payments for bookings using a variety of payment methods.
  • Prepared invoices for customers based on their reservations or cancellations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Administrative Assistant

OYSTER CITY HARVESTING
APALAC, FL
03.2009 - 01.2023
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

Education

High School Diploma -

FRANKLIN COUNTY SCHOOL
EASTPOINT FL
05-2009

Skills

  • Office correspondence
  • Phone reception
  • Requisition processing
  • Letter writing
  • Accounts receivable and payable
  • Payroll administration
  • Mail distribution
  • File management
  • Inventory purchasing
  • Verbal and written communication
  • Meeting coordination
  • Appointment scheduling
  • Schedule management
  • Customer service
  • Supply restocking
  • Sales support
  • Document preparation
  • Expense tracking
  • Filing experience
  • Appointment coordination
  • Keyboarding skills
  • Organization
  • Supply ordering
  • Accounts payable
  • Confidentiality

Timeline

Secretary

MAXWELL MOBILE TIRE SERVICE
01.2023 - Current

SECRETARY/Bookkeeper

CATCH THE MOST CHARTERS
01.2018 - 01.2023

Administrative Assistant

OYSTER CITY HARVESTING
03.2009 - 01.2023

High School Diploma -

FRANKLIN COUNTY SCHOOL

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HEATHER MAXWELL