Heather May
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to secure a position. I am ready to help a team achieve company goals. I consider myself an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I also have a willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Restaurant Manager
Chicken Express
Huntsville, TX
08.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supervised a staff of 20+ employees as well as scheduling and payroll.
Licensed Manicurist and Pedicurist
House Of Kuts Barbersalon
Huntsville, TX
01.2019 - Current
- Sanitized workstation and stocked assigned workspace.
- Prepared nail beds and cuticles, shaped nails and applied polish for customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Carried out day-day-day duties accurately and efficiently.
Licensed Manicurist and Pedicurist
NYC Nail Salon
Huntsville, TX
03.2019 - 08.2020
- Sanitized workstation and stocked assigned workspace.
- Prepared nail beds and cuticles, shaped nails and applied polish for customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Cleaned and sanitized tools and equipment before each client.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Assistant Restaurant Manager
Chicken Express
Huntsville, TX
04.2016 - 01.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Key Holder/Shift Supervisor
Dollar General Store
Huntsville, TX
10.2014 - 11.2015
- Oversaw employee performance and corrected problems.
- Trained team members.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Assistant Restaurant Manager
Chicken Express
Huntsville, TX
01.2011 - 09.2014
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Manager
Two Texans Truck Wash
Huntsville, TX
01.2008 - 11.2010
- Monitored inventory levels for adequate supply of chemicals and materials.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
- Washed exterior vehicles' body, applied top coat or polish, and detailed interior.
- Maintained and managed inventory for equipment, supplies and chemicals.
- Payroll, invoicing, billing, and scheduling
Education
GED -
Huntsville High School
Huntsville, TX07.1997
Skills
- Documentation and Recordkeeping
- Menu Pricing and Writing
- Quality Assurance
- Building Maintenance
- Health Code Compliance
- Equipment Maintenance and Repairs
- Training and Onboarding
- Labor and Overhead Cost Estimation
- Inventory Management
- Staffing and Sales Reporting
- Monitoring Food Preparation
- Scheduling Staff
- Supply Ordering and Management
- POS Terminal Operation
- Intuit QuickBooks
- Problem Solving
Timeline
Assistant Restaurant Manager
Chicken Express
08.2021 - Current
Licensed Manicurist and Pedicurist
NYC Nail Salon
03.2019 - 08.2020
Licensed Manicurist and Pedicurist
House Of Kuts Barbersalon
01.2019 - Current
Assistant Restaurant Manager
Chicken Express
04.2016 - 01.2019
Key Holder/Shift Supervisor
Dollar General Store
10.2014 - 11.2015
Assistant Restaurant Manager
Chicken Express
01.2011 - 09.2014
Manager
Two Texans Truck Wash
01.2008 - 11.2010
GED -
Huntsville High School
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