Heather Mayer
Clinton,IA
Summary
Dynamic professional with a proven track record in efficient route planning and timely deliveries, ensuring exceptional customer satisfaction through strong communication skills. A solid background in woodworking highlights the ability to produce high-quality wood products and custom pieces, demonstrating reliability and adaptability in various team environments. Expertise in carpentry, finishing, and innovative problem-solving effectively meets diverse client needs while adhering to vehicle maintenance and safety procedures. Committed to excellence and continuous improvement in all aspects of work.
Overview
14
14
years of professional experience
Work History
Amazon Delivery Driver
Amazon Flex
10.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Custom Woodworker
Simply Distressed LLC
06.2016 - Current
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Planned and executed work with proper tools and materials to maximize productivity.
- Reduced material waste and costs by accurately measuring, cutting, and assembling building materials.
- Constructed custom furniture to client's design specifications, significantly increasing repeat business and customer referrals.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Constructed custom furniture pieces according to detailed design plans, showcasing creativity as well as technical expertise in woodworking processes.
- Assembled and installed furniture and cabinetry.
UPS Seasonal Driver
UPS
11.2023 - 01.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Bartender/Server/Manager
Stagecoach Sports Grill LLC
09.2011 - 12.2015
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Sales Representative
Medibles INC
04.2013 - 06.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Set and achieved company defined sales goals.
- Consulted with businesses to supply accurate product and service information.
Education
High school diploma -
Clinton high school
01.2001
Skills
- Proficient in Microsoft Word
- Professional delivery driver
- Consistently dependable
- Accident-free driving
- Service excellence
Personal Information
Timeline
Amazon Delivery Driver
Amazon Flex
10.2024 - Current
UPS Seasonal Driver
UPS
11.2023 - 01.2024
Custom Woodworker
Simply Distressed LLC
06.2016 - Current
Sales Representative
Medibles INC
04.2013 - 06.2015
Bartender/Server/Manager
Stagecoach Sports Grill LLC
09.2011 - 12.2015
High school diploma -
Clinton high school