Summary
Overview
Work History
Skills
Relevant Experience
Timeline
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Heather McAllister

Burnet

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Legal Intake Specialist

Chisholm Chisholm and Kilpatrick
01.2024 - Current
  • Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.

Billing Specialist

HCA Healthcare
01.2023 - 01.2024
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Urology Services Coordinator

Healthtronics
01.2020 - 01.2023
  • Entered data, generated reports, and produced tracking scheduled procedures.

Patient Service Specialist

Baylor Scott & White
01.2018 - 01.2020
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.

Member Case Management

Sears Strategic Member Support
01.2012 - 01.2018
  • Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service.

Skills

  • Microsoft Office Suite
  • Epic/ECW
  • Insurance verification system
  • Medicare/Medicaid
  • Time management
  • Teamwork
  • Communication
  • Dependability
  • Detail oriented
  • Client Confidentiality

Relevant Experience

Proficient multi-tasking abilities (data entry, filing, records management and billing), Manage multi-line phone system, Able to accurately process all client information, Check in/ Check out, scheduling, transcribing medical orders, processing billing, insurance claims, Identify coding and billing errors, making adjustment to claims/accounts, Able to handle confidential information, Ability to tactfully handle stressful and difficult situations, Strong problem-solving skills, Adaptive to change

Timeline

Legal Intake Specialist

Chisholm Chisholm and Kilpatrick
01.2024 - Current

Billing Specialist

HCA Healthcare
01.2023 - 01.2024

Urology Services Coordinator

Healthtronics
01.2020 - 01.2023

Patient Service Specialist

Baylor Scott & White
01.2018 - 01.2020

Member Case Management

Sears Strategic Member Support
01.2012 - 01.2018

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Heather McAllister