Summary
Overview
Work History
Skills
Timeline
AdministrativeAssistant

Heather McCaghren

Arlington,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

Family Dollar
06.2023 - Current
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Received and processed customer payments.
  • Quickly and accurately counted drawers at start and end of each shift.

Communications Assistant

Estes Web Development
02.2020 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Home Health Care Provider

Calvary Hill Home Health Services, LLC
07.2019 - 01.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Administered medications in accordance with doctor's instructions.
  • Scheduled and coordinated medical appointments.
  • Transported clients for medical and personal outings.
  • Followed nutritional plans to prepare optimal meals.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.

Cashier Assistant Manager

Subway Restaurants
05.2017 - 08.2019
  • Quickly and accurately counted drawers at start and end of each shift.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

Front Desk Attendant

Edible Arrangements
08.2015 - 04.2017
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Resolved customer problems and complaints.

Skills

  • Customer Service
  • Team Leadership
  • Positive Attitude
  • Punctual and Reliable

Timeline

Cashier Team Lead

Family Dollar
06.2023 - Current

Communications Assistant

Estes Web Development
02.2020 - 05.2023

Home Health Care Provider

Calvary Hill Home Health Services, LLC
07.2019 - 01.2020

Cashier Assistant Manager

Subway Restaurants
05.2017 - 08.2019

Front Desk Attendant

Edible Arrangements
08.2015 - 04.2017

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Heather McCaghren