Heather McCamley-Tyson
Washington,Michigan
Summary
Dynamic Criminal Justice Information Systems Officer and Product Owner with extensive experience at the Administrative Office of United States Courts, excelling in monitoring compliance of application use, user story development and stakeholder communication. Proven track record in managing product backlogs and leading cross-functional teams to enhance operations of U.S. Probation and Pretrial Service Offices, driving continuous improvement in law enforcement applications.
Overview
24
24
years of professional experience
Work History
Criminal Justice Information Systems Officer (CSO)
Administrative Office of the United States Courts (AOUSC)
Washington, D.C.
01.2025 - Current
- Represents AOUSC interests at semi-annual Federal Bureau of Investigation's (FBI) Criminal Justice Information Services (CJIS) Working Group Meetings
- Votes on critical changes to policies that impacts all law enforcement agencies nationwide
- Audits use of ATLAS and other Law Enforcement Officer (LEO) applications for all districts; addresses district's findings, provides additional training as necessary to ensure National and CJIS Policy compliance
- Established protocols for granting access privileges of applications based on job roles and responsibilities
- Investigates and responds to reports of misuse of law enforcement applications
- Liaison for FBI’s Staff Operations Specialist/Tactical Specialist when persons under supervision are identified in the course of an investigation; notifies the appropriate officer of the potential violation
- Develops and implements policies and procedures concerning data distribution and use of applications to ensure compliance with federal regulations and various policies
- Leads strategic initiatives to enhance U.S. Probation and Pretrial Service operations
- Conducts training sessions for staff on policy changes and procedural updates
- Facilitates communication between departments and individual districts to provide updates and enhance collaboration
Product Owner - Law Enforcement Applications
Administrative Office of United States Courts
Washington, DC
10.2020 - Current
- Facilitated several projects that impacted National Policy for U.S. Probation and Pretrial Services
- Spear-headed efforts to retire one application system use with the replacement of another that essentially duplicated work for districts and resulted in a substantial cost savings
- Product Owner for all law enforcement applications used by U.S. Probation and Pretrial, to include, but not limited to: Access To LAw Enforcement Systems (ATLAS), Law Enforcement Enterprise Portal (LEEP), and all LEO applications being integrated to Probation and Pretrial Services Automated Case Management Tracking System (PACTS) 360
- Provides support to districts in troubleshooting matters, creating local policy to align with National Policy as well as CJIS Policy
- Facilitates numerous national and district-specific trainings both in person and virtually
- Organized Agile ceremonies to enhance team communication and productivity
- Develops user stories and acceptance criteria for software features impacting U.S. Probation and Pretrial Services operations
- Manages product backlog to align with organizational goals and priorities
- Communicates regularly with stakeholders to ensure alignment on product strategy and vision; gather feedback
- Gathers and prioritizes product requirements from stakeholders
- Collaborates with design teams to come up with product look
- Assesses business value of new features prior to implementation
- Performs QA testing of new features prior to their release into production environment
Probation and Pretrial Services Officer
United States Courts, Eastern District of Michigan
Detroit, Michigan
05.2001 - Current
- Supervised local and national high-profile cases, substance abuse, mental health, sex offender, cyber-crime and location monitoring cases of various risk levels
- Generated reports to the Court for Court hearings or consideration
- Certified in forensic applications including, but not limited to: Cellebrite Local Operator and Physical Analyst, Susteen Secure View 3 device, Image Scan, and IPPC
- Facilitated the use of RemoteCom for forensic monitoring in district, before RemoteCom gained the national contract; organized training and was the liaison between the district and the program contact
- Conducted forensic investigations on computers and other electronic devices for the district
- Liaison between the United States Probation Department and all three Detroit area casinos, in addition to local horse racing facilities and the Michigan Lottery Commission to assist in monitoring of individuals with gambling prohibitions
- Developed policy and procedures used in handling and examining computers/electronic devices
- Developed policy and procedures for referring and monitoring cases with gambling prohibitions
- Developed policy and procedures for use of ATLAS within the district
- ATLAS TAC; trained department in the application
Education
Bachelor of Arts - Sociology, Criminal Justice
Oakland University
Rochester, Michigan01.1998
Skills
- Team leadership
- Stakeholder communication
- Project management
- User story development
- Feature prioritization
- Product backlog management
- End-user training
- Cross-functional collaboration
- Problem solving and resolution
- Stakeholder empathy
- Public relations
- Attention to detail
Other Related Activities
- Federal Bureau of Investigation's Criminal Justice Information Services Working Group Member
- Administrative Office Substance Use Disorder Treatment (SUDT) Temporary Duty Assignment October 1, 2019, through January 14, 2021
- Administrative Office Violence Study participant September 15, 2015, through September 26, 2014, in Washington, D.C., and again September 21, 2015, through September 25, 2015, in Atlanta, Georgia
- Previous Administrative Office Safety and Information Reporting System (SIRS) Working Group Member
- Member of the development team for Client Mapping Application with the Administrative Office
- National trainer at the Information Technology conference held in Los Angeles, California in January 2011
References
References available upon request.
Timeline
Criminal Justice Information Systems Officer (CSO)
Administrative Office of the United States Courts (AOUSC)
01.2025 - Current
Product Owner - Law Enforcement Applications
Administrative Office of United States Courts
10.2020 - Current
Probation and Pretrial Services Officer
United States Courts, Eastern District of Michigan
05.2001 - Current
Bachelor of Arts - Sociology, Criminal Justice
Oakland University
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