Heather McCants
Andrews,SC
Summary
Admissions Director with over 15 years of office supervisory experience. Successful; at streamlining systems for efficiency and checking paperwork quickly and accurately. Committed to running an organized and focused office ensuring admission goals are met and or exceeded budgeted goals.
Overview
17
17
years of professional experience
Work History
Office Manager
Wildes Financial
08.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Ordered and distributed office supplies while adhering to fixed office budget.
Admissions and Marketing Director
Blue Ridge In Georgetown And South Island ALF
08.2021 - 08.2023
- Increased admissions over 70% with improved promotional approaches, outreach and strategies.
- Conferred with hospitals, hospice, and other healthcare providers to identify potential admissions and over coming concerns and diversify strategies.
- Managed admissions department employees and office functions.
- Kept institution financially sound by tracking insurance and maintaining detailed records.
- Maintained detailed calendar of potential admissions, appointments, meetings and phone calls.
- Answered challenging questions from potential and present residents families and or advocates.
- Developed and implemented social and digital plans, promotional calendars and marketing programs.
- Identified new opportunities to enhance communication with team members, leveraging internal communication channels and executing tactics for delivering key messages and information to audiences.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
Project Coordinator
DSW Homes
01.2020 - 07.2021
- Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Tracked all hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services.
- Gathered requirements for ongoing projects and organized details for management use.
- Communicated with team members to keep project on schedule.
- Performed on-site field surveys and wrote technical narratives to document processes and design changes.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Oversaw productivity streams for ongoing and special projects.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
- Worked closely with state of South Carolina disaster recovery office to build homes for people in the state who has or had a been impacted by floods or hurricanes that effected state
Office Manager
Freeman's Hardwood Flooring
02.2018 - 01.2020
- Analyzed departmental documents for appropriate distribution and filing.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Assisted various business groups with document organization and dissemination during acquisitions.
- Supported Chief Operating Officer with daily operational functions.
- Worked directly with clients, management to achieve better organization within in office.
- Implemented marketing strategies which resulted growth of customer base.
- Set up appointments for Freeman to go to do estimates for jobs.
- Organize office
- Maintain email and contacts for contractors and clients.
- Set up weekly calendar for employees and Freeman
- Weekly payroll for employees
- Sent out proposals and invoices
- Maintain accounts for jobs that have been completed,invoices that hasn’t been paid,proposals that have been sent out.
- Set up tracking for company trucks for services(oil changes,tire info,supplies on the trucks,decals)
- Arrange deliveries for supplies and wood orders
- Maintain showroom
- Assistant clients
- Pay suppliers
BDC Internet Sales Representative
Island Chrysler Dodge Jeep Ram
10.2018 - Current
- Copied, logged and scanned supporting documentation.
- handling all incoming phone calls
- handing all internet leads
- confirming sales appointments
- performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).
- Effectively communicate with customers to determine their needs and desires.
- Respond to all inquiries in a timely and accurate manner via phone and email.
- Make notes of all customer interactions in the CRM
Assistant Branch Manager
Southern Finance
08.2017 - 11.2017
- Contacted customers by phone and email in response to inquiries.
- Drove the short-term and advanced promotional planning processes.
- Maintained up-to-date account distribution information.
- Developed methods to establish and clarify customer objectives.
- Developed metrics and measured success in order to further penetrate the marketplace.
- Cultivated trust between Southern Finance and customers by doing courtesy visits to the customer's home.
- Receiving payments on customers loans.
- Refinancing customers loans
- Doing applications over the phone and in office
- Doing daily cash count summary
- Understanding credit reports
- Understanding how to pull credit applications
- Understanding how to take payments over the phone
- Understanding how to process contracts that are paid out by check, credit card, and cash
Adminstrative Assistant
Tidelands Health Georgetown Memorial Hospital
11.2010 - 07.2017
- Answered and quickly scheduled and rescheduled appointments for patients as well as physicians offices.
- Helped distribute employee notices and mail around the office.
- Provide complete support to the management Fix appointments for the senior management Perform clerical tasks Reply to all the correspondences that arrive in the company
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Provide full support to the management when it comes to decision making Operate all the office filing systems
- Work as a liaison officer between the management and the staff Prepare important letters that are circulated in the office Compile all the daily reports from computers systems
- Look after the inventory of office supplies like paper, pens, ink bottles, etc.
- Prepare the agendas before every meeting and distribute them to all the staff members who are suppose to attend the meeting
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Organized all new patient, security and temporary paperwork.
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Professionally and courteously verified appointment times with patients.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts accurately and neatly for the clinic.
- Prepared patient charts, pre-admissions and consent forms as necessary.
Nurse Tech III
Tidelands Health Georgetown Memorial Hospital
09.2008 - 11.2010
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
Xray Technologist/MD assistant
Bay Orthopaedic Associates: Skinner III Wright S MD
04.2007 - 08.2007
- Monitored vital signs, such as blood pressure and pulse.
- Tested and recorded blood glucose levels.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted doctors with surgeries and non-invasive procedures.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Authorized drug refills and provided detailed prescription information to pharmacies.
Xray Tech/Medical Assistant
MedPlus South Family Practice
12.2006 - 04.2007
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Changed sterile dressings.
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Operated cardiac imaging and monitoring equipment.
- Maintained detailed records of test results by entering data and patient information into computer.
Education
BBA - Business Administration
Strayer University
Washington, DC09.2021
Associate of Science - Nursing
Horry Georgetown Technical College
Georgetown, SC2010
Associate of Science - Radiological Technologist
Horry Georgetown Technical College
Georgetown, SC12.2007
High School Diploma -
Georgetown High School
Georgetown, SC05.2003
Skills
- Records management professional
- Familiar with commercial and private insurance carrier
- 80 WPM typing speed
- Excellent communication skills
- Professional phone etiquette
- Articulate and well-spoken
- Appointment setting
- Extremely organized
- Project management
- Client assessment and analysis
- Staff development
- Team leadership
- Customer service-oriented
- Flexible
- Accurate and detailed
- Excellent planner and coordinator
- Works well under pressure
- Pleasant demeanor
- Conflict resolution
- Strong verbal communication
- Budgeting and finance
- Team liaison
- Self-motivated
- Data management
- Scheduling
- System Development and Administration
- Schedule Management
- Bookkeeping
- Payroll and budgeting
- Strategic Planning
- Virtualization
- Community Resources
- Family services
- Microsoft Office Suite
- Relationship development
- Project organization
- MS Office
- Problem resolution
- Knowledge of medical and psychiatric terminology
- Medicare and Medicaid applications
Timeline
Office Manager
Wildes Financial
08.2023 - Current
Admissions and Marketing Director
Blue Ridge In Georgetown And South Island ALF
08.2021 - 08.2023
Project Coordinator
DSW Homes
01.2020 - 07.2021
BDC Internet Sales Representative
Island Chrysler Dodge Jeep Ram
10.2018 - Current
Office Manager
Freeman's Hardwood Flooring
02.2018 - 01.2020
Assistant Branch Manager
Southern Finance
08.2017 - 11.2017
Adminstrative Assistant
Tidelands Health Georgetown Memorial Hospital
11.2010 - 07.2017
Nurse Tech III
Tidelands Health Georgetown Memorial Hospital
09.2008 - 11.2010
Xray Technologist/MD assistant
Bay Orthopaedic Associates: Skinner III Wright S MD
04.2007 - 08.2007
Xray Tech/Medical Assistant
MedPlus South Family Practice
12.2006 - 04.2007
BBA - Business Administration
Strayer University
Associate of Science - Nursing
Horry Georgetown Technical College
Associate of Science - Radiological Technologist
Horry Georgetown Technical College
High School Diploma -
Georgetown High School
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