Heather McCarney
Myrtle Beach,SC
Summary
Experienced with coordinating operational support and streamlining processes to enhance efficiency. Utilizes keen attention to detail and effective communication to ensure smooth operations. Knowledge of problem-solving and teamwork dynamics to achieve positive outcomes.
Overview
32
32
years of professional experience
Work History
Operations Support Coordinator
Brittain Resort Management
04.2024 - 11.2025
- Onboarding new team members. Counted daily cash drop and made deposits. Updated daily spreadsheets of the deposits. Handled all Lost and Found inquiries including shipping. Responded and handled the AI guest messaging systems. Input maintenance and housekeeping requests. Took overflow calls from guests. Coordinated operational workflows to enhance efficiency across multiple departments.
Tax Facilitator
Wheatland Tax and Accounting Services
01.2021 - 01.2023
- Assemble tax returns. Review personal/corporate tax returns with clients. Monthly sales tax for thirty corporate clients: calculate, file return and set up payment in My Path. Log client events in UltraTax. File PA1000’s in My Path. Answer phones. Log client payments. Make bank deposits. Distribute payroll. Assist clients with copies of returns. Maintain postage machine. Order office supplies. Schedule appointments.
Bartender
Kenhorst Fire Company Social Quarters
01.2018 - 01.2021
- Take food and drink orders from customers. Handle small games of chance and cash transactions. Monitor membership. Take membership applications. Routine stocking and cleaning. Cash and check payouts to vendors. Familiar with Roberts Rules of Order.
Purchasing Assistant
Summit Steel & Manufacturing, Inc.
01.2016 - 01.2019
- Worked on an ERP operating system called Visual. Place all MRO purchase orders. Follow up with vendors to ensure timely delivery. Enter new customer data. Set up new vendors. Invoice all customers. Enter the AR/AP. Greet customers. Answer phones. Maintain all office equipment, internet phone system and alarm system. Plan lunches/parties for customers and employees. Maintain the truck delivery schedule. Calculate the inventory used and issue the work orders. Scan material certifications onto the network.
Report Processor
Robert Half/Riverlands Insurance
01.2015 - 01.2016
- Started as a receptionist. Answered phones. Greeted customers and clients. Took cash, check, and money order payments and posted to the appropriate insurance websites. Scanned new business to the operating system. Was promoted to handle the unbilled reports daily. Went directly to the insurance website, copied the amendments, reinstatements, cancellations, and renewal policies, and tasked to the correct person in each department. Twice weekly ran cancellation reports for several of the companies and emailed to the correct agent, producer, or CSR. Helped with the mail when my assignments were completed. Worked in Personal Lines and Commercial. Directed customers and mortgage companies to email or fax certain documents or requests.
Bartender
Kenhorst Fire Company Social Quarters
01.2009 - 01.2015
- Take food and drink orders from customers. Handle small games of chance and cash transactions. Monitor membership. Take membership applications. Routine stocking and cleaning. Cash and check payouts to vendors. Familiar with Roberts Rules of Order.
Bartender/Waitress
Flanagan’s Pub
01.2003 - 01.2009
- Excellent customer service skills. Take food and drink orders from customers and enter specialized restaurant computer system. Process payments from customers at checkout using cash, credit, and gift cards. Routine stocking and cleaning.
Collector/Fraud Specialist
Boscov’s Credit Office
01.2002 - 01.2006
- First party collections for the Boscov’s credit card. Took supervisor calls. Experienced in call center operations, dialer, and APS system. Excellent skip tracing skills. Trained new personnel and mentoring. Worked as part of fraud team, specializing in e/commerce fraud. Monitored customer accounts for delinquency and fraud status. Processed credit applications. Data entry. Logged in correspondence. Maintained compliance with FDCPA.
Supervisor
Accounts Recovery Bureau
01.1998 - 01.2002
- Managed a staff of four collectors. Wrote monthly reviews for all staff. Responsible for over $2 million in collections per year. Collected court fines, hospital, and utility bills. Contacted debtors by phone, created and implemented payment plans. Organized and prioritized job procedures. Trained new personnel. Data entry. Skip tracing and standard filing systems. Handled credit bureau disputes.
Assistant Manager
Designer Fragrances
01.1994 - 01.1998
- Assisted in managing a staff. Handled the inventory purchase orders and shipments. Did monthly staff evaluations. Processed payroll. Handled hiring, terminations, and training of staff. Created product displays. Customer service.
Education
Associate of the Arts - Accounting
Reading Area Community College
01.2008
Skills
- Scheduling and calendar management
- Account reconciliation
- Accounts payable and receivable
- Relationship building
- Team building
- Administration and operations
- Customer service
- Time management
- Problem-solving abilities
Qualifications
Thirty years of customer service experience. Three years of purchasing experience. Over nine years of experience in maintaining accounts, collections, and supervising employees. Goal oriented and highly motivated. Superior organizational, time management, verbal, and written communication skills. Served on many volunteer committees in the community and served on the Board of Directors as Vice President for a local fire company.
Timeline
Operations Support Coordinator
Brittain Resort Management
04.2024 - 11.2025
Tax Facilitator
Wheatland Tax and Accounting Services
01.2021 - 01.2023
Bartender
Kenhorst Fire Company Social Quarters
01.2018 - 01.2021
Purchasing Assistant
Summit Steel & Manufacturing, Inc.
01.2016 - 01.2019
Report Processor
Robert Half/Riverlands Insurance
01.2015 - 01.2016
Bartender
Kenhorst Fire Company Social Quarters
01.2009 - 01.2015
Bartender/Waitress
Flanagan’s Pub
01.2003 - 01.2009
Collector/Fraud Specialist
Boscov’s Credit Office
01.2002 - 01.2006
Supervisor
Accounts Recovery Bureau
01.1998 - 01.2002
Assistant Manager
Designer Fragrances
01.1994 - 01.1998
Associate of the Arts - Accounting
Reading Area Community College