Heather McCarty
San Diego
Summary
Dedicated professional with a strong background in customer service and cash handling. Committed to creating a welcoming atmosphere and ensuring operational efficiency. Detail-oriented, energetic, multi-tasking team player ready for a new challenge.
Overview
10
10
years of professional experience
Work History
Assistant Supervisor of Bingo Operations
Viejas Casino & Resort
Alpine
02.2020 - Current
- Verify player identification and member status during transactions.
- Process cash transactions for bingo games efficiently and accurately.
- Greeted customers and provided information on bingo rules and regulations to enhance their understanding and enjoyment.
- Assisted in the implementation of new procedures or initiatives on the bingo gaming floor.
- Welcomed guests with a positive attitude to enhance their overall experience.
- Compiled summary sheets for gaming events, detailing guest play amounts and recorded Bingo jackpots paid for each shift to support accurate reporting.
- Monitored payments of hand-delivered jackpots to ensure timely distribution and maintain customer satisfaction.
Assistant Store Manager
Dollar Tree
Alpine
12.2016 - 01.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and employee schedules.
- Implemented visual merchandising strategies to enhance product displays.
- Oversaw cash handling procedures during shifts for accuracy.
- Resolved customer inquiries and complaints to ensure satisfaction.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06-2012
Skills
- Transaction processing
- Customer verification
- Point of sale systems
- Attention to detail
- Problem solving
- Cash management
- Patience and composure
- Multitasking and organization
- Adaptability and flexibility
Accomplishments
- Viejas Eagle Award Recipient 2024 for Top Performance
Timeline
Assistant Supervisor of Bingo Operations
Viejas Casino & Resort
02.2020 - Current
Assistant Store Manager
Dollar Tree
12.2016 - 01.2020
High School Diploma -
Granite Hills High School