Websites
Summary
Overview
Work History
Education
Skills
Leadership Experience
Work Availability
Work Preference
Software
Languages
Interests
Timeline
Heather McCaul

Heather McCaul

Summary

I'm an outgoing, uplifting, and creative young professional with diverse background in technology, customer service, manufacturing, and communication. I thrive on learning new professions, embracing challenges, and expanding knowledge across various industries. I find great fulfillment in working in customer service where each day brings something new. Currently excel in roles that offer variety and avoid mundane repetition. Acknowledges current skills and knowledge while eager to continue learning and improving. I'm never afraid to ask questions as I believe it is essential for both professional growth and personal development. I'll bring in positive spirit and unwavering motivation to each new day, delivering exceptional results.

Overview

9
9
years of professional experience

Work History

Cell 1 Bench Mechanic

Pratt & Whitney
04.2022 - Current
  • Maintained a clean and safe work environment by adhering to safety protocols and company guidelines.
  • Boosted productivity within the team through efficient use of time-management skills during each operation.
  • Demonstrated expertise in interpreting blueprints, schematics, or other technical drawings to ensure accurate results according to client specifications.
  • Reduced production delays by promptly communicating issues or concerns to supervisors and team leads.
  • Assisted in training new employees on proper deburring techniques, ensuring high-quality results from all team members.
  • Enhanced CMM machine performance by conducting routine maintenance and calibration tasks.
  • Utilized advanced software programming skills to create efficient part inspection programs tailored to specific project requirements.
  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines without compromising quality or accuracy.
  • Increased efficiency by utilizing hand tools, power tools, and pneumatic equipment for deburring processes.

Penny Arcade Expo Enforcer

Penny Arcade
03.2018 - Current
  • Delivered excellent communication between staff members, resolving potential conflicts quickly and professionally.
  • Collaborated with event staff to ensure smooth operations, improving overall guest satisfaction.
  • Facilitated networking opportunities among attendees by creating engaging social events that fostered meaningful connections within the industry community.
  • Assisted in setting up and breaking down event spaces, ensuring timely completion of tasks and maintaining a safe environment.
  • Conducted post-event evaluations to identify areas for improvement, implementing changes as needed in future events.
  • Provided valuable information to attendees about convention programming, increasing awareness of scheduled events and activities.
  • Handled crowd control efficiently, maintaining a safe and comfortable environment for all guests.
  • Managed inventory of convention materials, ensuring adequate supplies were available throughout the duration of the event.
  • Enhanced attendee experience by providing exceptional customer service and addressing inquiries promptly.
  • Supported event organizers with logistics, including registration, bracket management, and scheduling to ensure seamless execution.
  • Adapted quickly to unforeseen challenges or changes in the tournament schedule, demonstrating flexibility and problem-solving skills.

School Bus Aide/Dispatcher

Ledgemere
09.2018 - 04.2022
  • Helped students with physical and mental disabilities to board, disembark and ride bus.
  • Built and maintained positive relationships with teachers, students and parents.
  • Documented disciplinary and behavioral incidents in tailored reports.
  • Continuously monitored student behavior on the bus to identify potential safety hazards, taking preventative actions as necessary.
  • Maintained a clean and orderly bus environment by performing daily inspections and cleaning tasks.
  • Promoted positive relations with parents through respectful communication regarding student behavior or concerns.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.

Production Worker

Tom's Of Maine
09.2015 - 06.2018
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Boxed, labeled, and transported items to support assembly operations.
  • Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
  • Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
  • Inspected extruded product for appearance and size defects according to specifications.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
  • Maintained a clean and organized workspace, adhering to 6S principles for optimal efficiency and safety.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Education

Certificate of Technical Studies - CNC Machining

York County Community College, Wells, ME
05-2022
  • Relevant Coursework: Manual Machining & Calculus

No Degree - Liberal Arts And Sciences

York County Community College, Wells, ME
06-2016
  • Relevant Coursework: Communications & Digital Photography
  • Relevant Coursework: Trigonometry & Ethics

Certificate of Technical Studies - Digital Communications And Media

Sanford Regional Technical School, Sanford, ME
06-2013
  • Relevant Coursework: Communications & Networking
  • Relevant Coursework: Digital Filmmaking & Film Editing

Skills

  • CNC
  • CMM
  • Microsoft Office Suit
  • Work order interpretation
  • Strong work ethic
  • Time management
  • Machine Repair
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Visual inspection
  • Adherence to safety protocols
  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Forklift operator certification
  • Loading and unloading
  • Shipping and receiving
  • Material handling
  • Teamwork and collaboration

Leadership Experience

Just as my roles for communication I've had leadership roles in many different places. Holding a leadership role in High School for two different groups, having to organize and lead a team for a holiday toy drive, and taking role in our local chapter of Teamsters at Ledgemere. Within my time at Pratt & Whitney, I took on the role of Communications and Finance Chair's within our PRIDE ERG when we first started in 2023. Now with a full board of chairs I have moved up to being the Co-Chair of our ERG.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k match4-day work week

Software

Microsoft Office Suite

Microsoft Teams

Zoom

Outlook

Adobe Premiere Pro

Final Cut Pro

Adobe Photoshop

NX Studio

Languages

English
Native or Bilingual
French
Elementary

Interests

Photography

Videography

Musical Arts

Theatre

Volunteering

Traveling

Gaming

Timeline

Cell 1 Bench Mechanic - Pratt & Whitney
04.2022 - Current
School Bus Aide/Dispatcher - Ledgemere
09.2018 - 04.2022
Penny Arcade Expo Enforcer - Penny Arcade
03.2018 - Current
Production Worker - Tom's Of Maine
09.2015 - 06.2018
York County Community College - Certificate of Technical Studies, CNC Machining
York County Community College - No Degree, Liberal Arts And Sciences
Sanford Regional Technical School - Certificate of Technical Studies, Digital Communications And Media

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Heather McCaul