Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather McClay McDonald

Nashua,NH

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant

DaVita
05.2021 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Created and maintained databases to track and record patient data.
  • Sorted and distributed clinic shipments and recorded incoming shipments.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Excellent communication skills, both verbal and written.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Executed record filing system to improve document organization and management.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office and clinic supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Patient Care Technician - CCHT

DaVita
05.2021 - Current
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Performed diagnostic tests accurately, ensuring timely results for informed decision-making regarding treatment plans.
  • Demonstrated expertise in operating specialized medical equipment such as EKG machines or dialysis devices for enhanced patient diagnostics.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Instructed patients in at-home care and continued treatments.
  • Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Promoted effective communication among healthcare professionals, acting as a liaison between patients and their providers when necessary.
  • Organized and detail-oriented with a strong work ethic.

Shift Supervisor

Starbucks
01.2011 - 07.2021
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

High School Diploma -

Woburn High School
Woburn, MA

Skills

  • Coordination
  • Clerical Support
  • Patient care advocacy
  • Inventory Management
  • Customer Service
  • Employee Communications
  • File Organization
  • Conflict Mediation

Certification

  • CCHT - Certified Clinical Hemodialysis Technician

Timeline

Administrative Assistant

DaVita
05.2021 - Current

Patient Care Technician - CCHT

DaVita
05.2021 - Current

Shift Supervisor

Starbucks
01.2011 - 07.2021

High School Diploma -

Woburn High School

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Heather McClay McDonald