Heather McCollum
Severn,MD
Summary
Adaptable professional with extensive experience in managing schedules and resources. Known for fostering teamwork and enhancing operational effectiveness, ready to support strategic financial objectives and improve organizational performance.
Overview
21
21
years of professional experience
Work History
Experience Controller
Modern Accent Walls 443-318-7777
La Plata, MD
02.2025 - 01.2026
- Supported audit preparations by organizing financial documents and ensuring data integrity.
- Collaborated with cross-functional teams to resolve discrepancies and improve financial operations.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Coordinated scheduling for multiple departments to optimize resource allocation and workflow efficiency.
- Assisted in developing and implementing scheduling protocols to enhance operational effectiveness.
- Managed calendar entries and appointments, ensuring accurate communication across teams.
- Collaborated with team members to address scheduling conflicts and adjust priorities as needed.
- Performed administrative duties such as filing confidential documents, answering telephones and responding to emails.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
- Assisted in conducting financial audits to ensure compliance with regulatory standards.
- Analyzed financial statements for accuracy and identified discrepancies.
- Collaborated with team members to gather necessary documentation for audits.
- Maintained organized files and records for audit processes and reviews.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
School Bus Driver and Dispatcher
Smith Bus Services 410-672-2836
Odenton, MD
12.2022 - 02.2025
- Coordinated daily bus schedules to optimize route efficiency and minimize delays.
- Managed communication between drivers and clients to ensure timely pickups and drop-offs.
- Resolved operational issues by implementing effective problem-solving strategies in high-pressure situations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with maintenance teams to schedule timely vehicle repairs and upkeep tasks.
- Coordinated with multiple departments to align schedules with operational needs and project timelines.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Ensured student safety during transportation by adhering to established safety protocols and guidelines.
- Conducted pre-trip inspections to verify vehicle readiness and compliance with operational standards.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Project Coordinator
Beltway Blinds 866-685-3829
Beltsville, MD
03.2022 - 12.2022
- Coordinated project timelines and resources to ensure on-time delivery of installation services.
- Developed and maintained project documentation, improving accuracy and accountability across initiatives.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Bus Aide
Smith Bus Services 410-672-2836
Odenton, MD
09.2009 - 09.2022
- Ensured passenger safety by conducting regular wellness checks during transit.
- Assisted students with boarding and disembarking, promoting a secure environment.
- Maintained clear communication with drivers to facilitate smooth operations.
- Monitored behavior of passengers to uphold safety standards on the bus.
- Collaborated with parents and school staff to address concerns regarding transportation services.
- Trained new aides on safety protocols and operational procedures for bus services.
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Built and maintained positive relationships with teachers, students and parents.
Bus Aide
Gaug Bus Service
Crownsville, MD
09.2007 - 09.2009
- Ensured passenger safety by conducting regular wellness checks during transit.
- Assisted students with boarding and disembarking, promoting a secure environment.
- Maintained clear communication with drivers to facilitate smooth operations.
- Monitored behavior of passengers to uphold safety standards on the bus.
- Collaborated with parents and school staff to address concerns regarding transportation services.
- Trained new aides on safety protocols and operational procedures for bus services.
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Built and maintained positive relationships with teachers, students and parents.
Cashier
CompUSA
Glen Burnie, MD
06.2005 - 09.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper reconciliation at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for checkout efficiency, reducing wait times for customers.
- Collaborated with team members to enhance store presentation and maintain cleanliness.
- Monitored sales promotions and communicated changes effectively to customers during checkout.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06-2007
Skills
- Preparing financial statements
- Cash flow management
- Staff management
- Audit preparation
- Problem-solving
- Strong work ethic
- Time management skills
- Teamwork and collaboration
- Dependable and reliable
- Effective communication skills
- Safety-focused
Timeline
Experience Controller
Modern Accent Walls 443-318-7777
02.2025 - 01.2026
School Bus Driver and Dispatcher
Smith Bus Services 410-672-2836
12.2022 - 02.2025
Project Coordinator
Beltway Blinds 866-685-3829
03.2022 - 12.2022
Bus Aide
Smith Bus Services 410-672-2836
09.2009 - 09.2022
Bus Aide
Gaug Bus Service
09.2007 - 09.2009
Cashier
CompUSA
06.2005 - 09.2007
High School Diploma -
Glen Burnie High School