Heather McCone
Upland
Summary
Dedicated recovery professional with a strong background in substance abuse treatment, committed to delivering impactful support and guidance to clients. Expertise in motivational interviewing and relapse prevention, complemented by a proven ability to collaborate effectively with multidisciplinary teams and adapt to evolving client needs. Recently completed schooling, including a 255-hour externship and over 2,000 hours of hands-on experience, demonstrating reliability and flexibility in dynamic environments. Seeking a full-time position that fosters growth while maximizing overall performance and profitability for the organization.
Overview
4
4
years of professional experience
Work History
Recovery Advocate 2 (Group Facilitator)
Inland Valley Reovery Sevices
07.2025 - Current
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, resulting in improved patient outcomes.
- Ensured accurate documentation of patient progress, facilitating effective treatment adjustments and long-term success.
- Conducted thorough assessments of new patients, identifying underlying issues contributing to addiction and tailoring treatment plans accordingly.
- Assisted patients in developing relapse prevention plans, equipping them with the tools needed to maintain long-term sobriety.
- Facilitated groups such as; Anger management, Relapse prevention, Co-occurring, Healthy relationships, How it works, New Direction, and more
- Educated patients on coping strategies and resources, empowering them to take control of their recovery journey.
Recovery Advocate
Inland Valley Reovery Sevices
08.2024 - 07.2025
- Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
- Search Client's property and begin intake process.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Led group therapy sessions, fostering a supportive community atmosphere for shared growth and healing.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Front Desk Supervisor
Residence Inn Marriott
05.2021 - 08.2024
- Understanding and properly using hotel system (Fosse).
- Provided exceptional customer service, leading to multiple positive online reviews and repeat business from satisfied guests.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Process guest payments accurately and efficiently.
- Resolve guest complaints and issues in a timely and professional manner.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Education
Drug And Alcohol Counseling
Health Staff
Ontario, CA07-2025
Skills
- Proficient in Microsoft Word and Excel
- Efficiently and professionally handles phone calls, scheduling, billing, etc
- Rapid and accurate typing proficiency
- Recognized for excellence in customer service
- Detail-oriented cleaning organization
- Strong analytical problem-solving abilities
- Fast learner
- High moral standing and integrity driven
- Relapse prevention
- Behavioral health
- Mental health awareness
- CPR and first aid
- Motivational interviewing
- Crisis intervention
- Professionalism
- Supervisory experience
- Flexible schedule
- Patient confidentiality
- Takes initiative when necessary and appropriate, yet always respecting authority
- Prompt and always ahead of schedule while still paying close attention to detail
- Determined and hard worker, who is self motivated, self disciplined, consistent, dependable, dedicated and loyal, who motivates others
LANGUAGES
English
Timeline
Recovery Advocate 2 (Group Facilitator)
Inland Valley Reovery Sevices
07.2025 - Current
Recovery Advocate
Inland Valley Reovery Sevices
08.2024 - 07.2025
Front Desk Supervisor
Residence Inn Marriott
05.2021 - 08.2024
Drug And Alcohol Counseling
Health Staff
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