Heather McCorkle
Receptionist
Zanesville,Zanesville Oh
Summary
Dynamic production worker with a strong work ethic and proven expertise in quality inspections at Muscle Feast. Consistently met production targets through effective teamwork and attention to detail. Skilled in OSHA compliance and adept at problem-solving, enhancing operational efficiency and product quality while fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Production Worker
Muscle Feast
09.2021 - 11.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Ensured timely delivery of products by coordinating effectively with logistics team.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Assisted in development of new production techniques, leading to more efficient processes.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Improved product quality with meticulous quality control checks.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Enhanced team collaboration by initiating regular communication meetings.
Key Holder
Zales The Diamond Store
06.2011 - 02.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Coordinated with management to implement promotional strategies, driving foot traffic and sales.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
- Improved team morale and efficiency through effective delegation and clear communication.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Enhanced store security by meticulously following all opening and closing procedures.
- Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Successfully drove new product lines to increase annual profits by Number%.
Processor
Avon
05.2017 - 04.2021
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Developed expertise in various processing systems for increased efficiency and accuracy.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
Receptionist Float
Prime Care
02.2017 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Improved data privacy compliance with meticulous management of sensitive information.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Improved workflow by introducing more efficient document handling and organization practices.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Diploma - Basics
West Muskingum
Zanesville, OH05.2004
Skills
- Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
- Quality inspections
- Quality inspection
- Shipment preparation
- Assembly line expertise
- OSHA compliance
- Customer focus
- Shipping coordination
- Team collaboration
- Packing and shipping
- Documentation
- Counting accuracy
- Label application
- Cross-training
- Positive attitude
- Teamwork and communication
- Good communication
- Strong work ethic
- Teamwork and coordination
- Following instructions
- Attention to detail
- Punctual and dependable
- Picking and packing
- Production line work
- Computer skills
- Line work
- Material handling
- Punctual and reliable
- Pallet jacks
- Visual inspection
- Flexible schedule
- Assembly line operations
- Health and safety regulations
- Inventory and stocking
- Weights and measurements
- Production documentation
- Machine setup and shutdown
- Quality inspections and reporting
- Work order review
- Hand-held scanners
- Microsoft office
Websites
Accomplishments
In my early twenties, I was working two jobs. I was working at Kmart in South Zanesville and also at Zales. This was in 2012. I had a goal to become a Key Holder at Zales. I worked hard to achieve that goal. Finally in 2015 I interviewed for that position as it became available. I got promoted to the position and I was able to leave Kmart. When I started at Muscle Feast, I was a production worker. I worked my way up to become a production lead.
Timeline
Production Worker
Muscle Feast
09.2021 - 11.2024
Processor
Avon
05.2017 - 04.2021
Receptionist Float
Prime Care
02.2017 - 04.2017
Key Holder
Zales The Diamond Store
06.2011 - 02.2017
Diploma - Basics
West Muskingum
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