Heather McCoy
Stephenville,Texas
Summary
Responsible Office Manager proficient in Account Receivables and Precertification. Passionate and motivated, with a drive for excellence. 25 Years in General Dentistry and Oral Surgery positions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Office Manager/Financial Coordinator
Waco Surgical Arts Dr. Jason Beck,DDS,MD
06.2011 - Current
- Prepare and submit claims, appeals, pre-determinations for dental insurance
- Answer telephones, direct calls, and take messages
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Inventory and order materials, supplies, and services
- Train other staff members to perform work activities, such as using computer applications
- Prepare meeting agendas, attend meetings, and record and transcribe minutes
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Register new patients according to establish office protocols
- Maintain and manage patient records in compliance with privacy and security regulations
- Billing statements
- Marketing to other offices
- Schedule patients appointments
- Coding.
- Managed daily financial functions in collaboration with accounting and payroll personnel
- Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines
- Completed bi-weekly payroll for 10 employees
Financial Coordinator
Oral & Maxillofacial Surgery Dr. Larry Pritchard
05.2007 - 04.2015
- Answer patients questions about purposes and details of financial plans and strategies
- Goes over treatment that dentist suggested to help patient better understand procedure and their cost
- Verifies medical and dental benefits.
- Contacted insurance carriers to discuss policies and individual patient benefits
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management
- Submitted claims to insurance companies on same day as patient treatment
- Managed daily financial functions in collaboration with accounting and payroll personnel
- Explained insurance benefits, fees and procedures to patients
- Answered questions over phone and in-person regarding billing, scheduling and treatment
Education
High School Diploma - General
Stephenville High School
Stephenville, TX05.1990
Some College (No Degree) -
Tarleton State University
Stephenville, TXSkills
- Customer and Personal Service
- Active Listening
- Time Management
- Computers and Electronics
- Coordination
- Judgment and Decision Making
- Monitoring
- Medicine and Dentistry
Timeline
Office Manager/Financial Coordinator
Waco Surgical Arts Dr. Jason Beck,DDS,MD
06.2011 - Current
Financial Coordinator
Oral & Maxillofacial Surgery Dr. Larry Pritchard
05.2007 - 04.2015
High School Diploma - General
Stephenville High School
Some College (No Degree) -
Tarleton State University
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