Heather McCoy

Spa Supervisor

Spa Botanica/Atrium Hospitality

May2012 - Current

Help with staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
Implemented new menu offerings and spa treatments based on guest feedback, continuously improving services to cater to diverse client preferences.
Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
Ensured compliance with health and safety regulations, maintaining clean and hygienic environments for both guests and staff members alike.
Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
Trained and mentored new team members, fostering positive work environment that supported employee growth.
Created positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
Greeted spa guests warmly to create positive first impression of establishment.
Maintained front desk workstation by keeping it clean and organized.
Maximized efficiency through time management and staff supervision to boost productivity.
Oversaw upkeep of entire facility and notified maintenance for service repairs.
Led spa tours for new members to familiarize guests with services provided.
Recommended spa treatments and services, boosting sales and bringing in new clientele.
Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Help with conducting staff meetings, informing team members of new spa services and policies.
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.