Heather McCoy
Abilene
Summary
Dynamic Corporate Retail Trainer at First Financial Bankshares, adept at enhancing employee performance through tailored training programs and engaging materials. Proven ability in fostering teamwork and collaboration while utilizing advanced Microsoft Office skills. Successfully established feedback mechanisms that improved training effectiveness, driving a culture of continuous learning and development.
Overview
20
20
years of professional experience
Work History
Corporate Retail Trainer
First Financial Bankshares
01.2005 - 11.2024
- Fostered a culture of continuous learning by regularly updating existing training materials to reflect current industry trends and company policy changes.
- Established a robust feedback loop between employees and trainers, allowing for continuous refinement of training programs based on participant input and experiences.
- Educated multi-level retail associates about product attributes and benefits.
- Developed engaging training materials, including presentations, job aids, and e-learning modules, to facilitate effective learning experiences for retail employees.
- Assisted retail managers in developing customized performance improvement plans for underperforming staff members, enabling targeted coaching efforts to yield positive results.
- Exhibited high-level proficiency with Microsoft Office software and related applications.
Education
Associate of Applied Science - Management
Cisco College
Abilene, TX12-2016
Skills
- Computer skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Verbal and written communication
- Decision-making
- Sales training
Timeline
Corporate Retail Trainer
First Financial Bankshares
01.2005 - 11.2024
Associate of Applied Science - Management
Cisco College
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