HEATHER MCCRACKEN
Spokane,WA
Summary
Skilled communicator accustomed to cross-functional coordination and procedural documentation. Proven ability to work successfully with diverse individuals to achieve corporate goals and meet targets on time and within budget. More than 20 years of experience in Retail management, customer service, pharmaceutical business management and supply chain management in both the civilian and military sectors. Solution-oriented and versatile management professional with extensive experience in strategic environments. Documented success in the implementation of Tri-Service supply programs, training/cross-training of personnel, and increasing productivity through innovation and adherence to quality standards. Current Government Purchase Card (GPC) Card holder well versed in DOD and Air Force regulations and Federal law governing the purchasing on medical supplies and equipment and services. Provides guidance to new team members on GPC card purchasing protocols and records management. Leader and subject matter expert in ground level and strategic logistical processes crucial to the day-to-day functions of the Medical Group.
Overview
21
21
years of professional experience
Work History
Medical Logistics Technician
92nd Medical Group
FAIRCHILD, WA
10.2019 - Current
- Knowledgeable in procedures used procure items from the open market to fulfill purchase requirements within small purchase dollar limitations and/or procedures used to place delivery orders against established contracts, such as Federal Supply Schedules and requirements contracts
- Knowledgeable of solicitation and purchasing methods, such as oral solicitations, calls against BPA's, delivery orders, or priced purchase orders, to make (a) noncompetitive open market purchases, (b) purchases under established contracts, or (c) competitive open market purchases when specifications or statements of work are standardized, price and product characteristics are stable, and repeat vendors are used
- Knowledgeable on acquisition laws and regulations governing purchasing work. Well versed in locating applicable AFI’s that govern local purchase requirements
- Regularly assess functionality of generated reports and data from both program and user satisfaction standpoints and implements process improvements
- Provides local leadership with department functional updates through data query and conducts quality checks within local flight to ensure compliance to policies and procedures
- Knowledgeable on purchasing items against mandatory schedules and which items may be procured on the open market
- Procures quotes from multiple vendors when appropriate and obtains necessary FAR documentation prior to making any purchases
- Works in tandem with local GPC approving official to complete necessary documentation for GPC card purchases
- Trains and provides support to new team members on GPC policies and mentors them on appropriate documentation and records management
- Possess knowledge of basic arithmetic used in business to make simple comparisons of price, discounts, transportation costs, or similar terms
- Knowledge of automated or manual small purchase systems sufficient to locate, add, and retrieve information
- Processes documentation for stock item receipts, maintain such items in a supply room or similar storage area, issue material to shop or work center personnel, maintain local stock records, reorder when stocks are low or at a specified reorder point
- Possess the ability to compile, research, reconcile, and record financial data, and analyze payroll records and reports and take corrective action
- Maintains constant contact with customers, supply organizations, transportation units, and others to obtain material status information, follow up on urgently required items, and/or expedite delivery of material to work sites
- Searches catalogs, records, or other data sources to obtain or correct stock numbers or to find authorized substitutes for stock items
- Searches catalogs, records, or other data sources to obtain or correct stock numbers or to find authorized substitutes for stock items
- Oversees stock maintenance at or within prescribed levels and establish/adjust stock levels and reorder points using standard formula and prescribed procedures
- Prepares standard reports such as variances between actual and estimated costs, and perform related stock receipt, storage, control, and issue functions for expendable and non-expendable items for the local organization
- Identifies requirements and requisition, issue, or distribute office and administrative supplies, forms, publications, or other printed materials
- Maintains an accurate accounting and reporting system for non-expendable property and perform standardized property management control processes
- Utilize personal knowledge of local supply requirements to ensure supply support for production, overhaul, repair, or other operations for items requiring special handling
- Performs extensive data research and quality control to develop a uniform Electronic Health Record Drug Master file now utilized across government branches for pharmacy operations
- Current Government Purchase Card (GPC) holder and perform regular supply and pharmaceutical purchases for the 92 MDG
- Highly skilled in fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve problems
- Excels in the ability to gather, analyze, and present facts, communicate effectively, using tact and courtesy and possess the ability to plan, organize work, and meet deadlines
- Possess knowledge of various office automation software programs IE; Microsoft Word, Excel, Power-Point and Teams, as well as tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs
- Highly skilled in fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve problems
- Excels in the ability to gather, analyze, and present facts, communicate effectively, using tact and courtesy and possess the ability to plan, organize work, and meet deadlines
- Finely tuned sense of prioritization when multi-tasking - managing time efficiently and able to accomplish company sales goals by delegating tasks to team members based on their skill set
Pharmacy Technician
92ND MEDICAL GROUP
FAIRCHILD AFB, WA
10.2017 - 10.2019
- Oversaw stock maintenance at or within prescribed levels and establish/adjust stock levels and reorder points using standard formula and prescribed procedures
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared standard reports such as variances between actual and estimated costs, and perform related stock receipt, storage, control, and issue functions for expendable and non-expendable items for the local organization
- Maintains an accurate accounting and reporting system for non-expendable property and perform standardized property management control processes
- Performs extensive data research and quality control to develop a uniform Electronic Health Record Drug Master file now utilized across government branches for pharmacy operations
- Highly skilled in fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve problems
- Excels in the ability to gather, analyze, and present facts, communicate effectively, using tact and courtesy and possess the ability to plan, organize work, and meet deadlines
- Point-of-contact in the implementation of the GENESIS Electronic Health record supply chain software
- Personally implemented an automated requisition system that automated 11 steps
- Quality checked 2.5k line items, mitigated $182K in spending and set the benchmark for 431 Military treatment facilities
- Served as the sole civilian perspective regarding pharmaceutical supply discussions for Tri-Service Functions
- Created informational literature for the new GENESIS supply system
PHARMACY TECHNICIAN
VESA HEALTH, 92ND MEDICAL GROUP
FAIRCHILD AFB, WA
03.2015 - 10.2017
- Patient care, prescription filling, inventory management, medication dispensing
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Conducted physical inventories and adjusted and/or maintained inventory, stock, or property account records
- Oversaw stock maintenance at or within prescribed levels and established or adjusted stock levels and reorder points using standard formula and prescribed procedures
- Operated computer terminals to perform records search, data input, and data corrections
PHARMACY TECHNICIAN
SAFEWAY
EPHRATA, WA
01.2013 - 01.2015
- Patient care, prescription filling, inventory management, medication dispensing
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Coordinated patient insurance benefits between providers and insurance companies
- Oversaw and maintained patient referral and prior authorization records
- Conducted physical inventories and adjusted and/or maintained inventory, stock, or property account records
- Oversaw stock maintenance at or within prescribed levels and established or adjusted stock levels and reorder points using standard formulae and prescribed procedures
- Operated computer terminals to perform records search, data input, and data corrections.
ASSISTANT STORE MANAGER
SAFEWAY
MULTIPLE LOCATIONS, WA
01.2003 - 01.2013
- Planned, directed, and coordinated operations within the store through weekly bookkeeping audits, by analyzing sales trends and by completing sales forecasting that would meet company labor standards
- Collaborated with local collective bargaining representatives during contract negotiations and possess extensive knowledge of union grievance procedures
- Wrote and coordinated the weekly employee schedule for over 300 employees all while maintaining company labor goals
- Completed weekly payroll reporting utilizing the company software and performed a weekly analysis of labor performance
- Highly skilled in fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve problems
- Coordinated efforts between night stocking crew, department managers, and outside vendors to meet in stock conditions
- Oversaw and built weekly advertised product displays, followed company mandated schematics and kept required documentation of sales bulletins and directives
- Participated in hiring activities including employee recruitment efforts, interviews, new hire training and orientation and delivering of union information packet
- Oversaw disciplinary processes and maintained employee files.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
READING CORPS MEMBER
AMERICORPS, VESA, NORTH ELEMENTARY
MOSES LAKE, WA
01.2001 - 01.2003
- Participated in classroom tutoring activities with at risk students; focused mainly on math and reading skills
- Developed and implemented an after school reading curriculum for at risk students
- Developed and implemented a summer school reading/math curriculum for at risk students
Education
MBA - HEALTHCARE ADMINISTRATION
Western Governors University
Salt Lake City, UTBachelor of Arts - ORGANIZATIONAL COMMUNICATIONS
Northwest University
Kirkland, WA05.2008
Associate of Applied Science -
Big Bend Community College
Moses Lake, WA05.2005
Skills
- Performance Review and Optimization
- Inventory Records
- Customer Satisfaction
- Logistics Analysis
- Managing Operations and Efficiency
- Maintenance and Repair Management
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Financial Management and Reporting
- Regulatory Requirements
- File and Database Management
- Account Planning and Management
AWARDS
-EXEMPLARY CIVILIAN SERVICE AWARD OCT 2019
-CIVILIAN CAT 1 OF THE QUARTER WING WINNER APRIL 2020
-DEPARTMENT OF THE AIR FORCE CERTIFICATE OF ACHIEVEMENT SEPT 2021
-CIVILIAN CAT 1 OF THE YEAR HCOS SQUADRON DEC 2021
-CIVILIAN CAT 1 OF THE YEAR 92ND GROUP WINNER JAN 2022
REFERENCES
Maj Daniel Corwin 92d Pharmacy Flight Commander (509) 247-4299
Erik Broderson 92d Cons GPC Program Director (509) 435-2482
Scott Sprenger 92nd MDG Lead GS Pharmacist (210) 542-1314
MSgt Brian Hughes (RET) 92nd AMMO Flight Chief (907) 378-8867
Timeline
Medical Logistics Technician
92nd Medical Group
10.2019 - Current
Pharmacy Technician
92ND MEDICAL GROUP
10.2017 - 10.2019
PHARMACY TECHNICIAN
VESA HEALTH, 92ND MEDICAL GROUP
03.2015 - 10.2017
PHARMACY TECHNICIAN
SAFEWAY
01.2013 - 01.2015
ASSISTANT STORE MANAGER
SAFEWAY
01.2003 - 01.2013
READING CORPS MEMBER
AMERICORPS, VESA, NORTH ELEMENTARY
01.2001 - 01.2003
MBA - HEALTHCARE ADMINISTRATION
Western Governors University
Bachelor of Arts - ORGANIZATIONAL COMMUNICATIONS
Northwest University
Associate of Applied Science -
Big Bend Community College
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