Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather McCray

Staunton,VA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Medical Office Assistant Senior

UVA Dermatology Waynesboro
04.2023 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Front Office Assistant

MedExpress Urgent Care
04.2018 - 01.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient check-in, check-out and payments.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scanned and uploaded medical records into electronic medical records system.

Sales Key Holder

Belk
09.2015 - 03.2019
  • Operated POS system to total purchases and receive and process cash and credit payments.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Education

High School Diploma -

Robert E Lee High School
Staunton
06.2015

Skills

  • Organization and Time Management
  • Documentation and Recordkeeping
  • Patient Demographics
  • Patient Referral
  • Appointment Coordination
  • Knowledge of HIPAA Regulations
  • Multi-Line Telephone Management
  • Administrative Duties
  • Medical Records Management
  • Answer Telephones
  • Listening Skills
  • Customer Service

Timeline

Medical Office Assistant Senior

UVA Dermatology Waynesboro
04.2023 - Current

Front Office Assistant

MedExpress Urgent Care
04.2018 - 01.2023

Sales Key Holder

Belk
09.2015 - 03.2019

High School Diploma -

Robert E Lee High School

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