Heather Mccrum
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished Sales Manager offering 3 years of experience developing and maximizing Auto sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Detail-oriented Internet Sales Manager with 3 years of dedicated Auto sales. 18 years of Auto Sales and Top Performer in the world 2013 for Hyundai. Successful at closing sales quickly and managing an efficient and profitable sales team. Effective at maintaining an active social media presence and following up with customers. Proactive and meticulous Sales Manager with over 18 years of experience in the Automotive Industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Internet Sales Manager/Sales Consultant
Circle Auto Group /Circle Hyundai/Circle Chevrolet
07.2020 - 09.2023
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Trained sales staff on company procedures and salesmanship.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Updated company website with deals and product packages.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Created promotional campaigns to boost sales and drive customer loyalty.
Sales Consultant
Lester Glenn Auto Group/Lester Glenn Hyundai
05.2008 - 06.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
Education
Business Communications
Ocean County College
Toms River, NJHackensack High School
Hackensack, NJSkills
- Cold Calling
- Client Needs Assessment
- Inventory Management
- Account Development
- Product Branding
- Website Maintenance
- Client Base Retention
- Lead Prospecting
- Sales Quota Management
- Customer Service and Assistance
- Lead Identification and Generation
- Consultative Selling Techniques
- Sales Records Management
- Social Media Management
- Negotiation
- Contact Management Systems
- Plan Sales
- Digital Sales
- Team Recruiting and Onboarding
- Closing Techniques
- Staff Coaching
- Financial Transactions
- High-End Automotive Sales
- Lead Generation
- Competitor Tracking
- Sales Program Coordination
- Advertising Campaigns
- Quote Generation
- Communications Strategies
- Salesforce Software
- Phone Inquiries
- Account Servicing
- Approaching Buyers
- Price Quoting
- Client Rapport-Building
Accomplishments
- Supervised team of 14 sales consultants.
- Top World Performer Hyundai Motor America 2013-2014
Certification
- CPSP - Certified Professional Sales
- Hyundai Certification
- Chevrolet Certification
Timeline
Internet Sales Manager/Sales Consultant
Circle Auto Group /Circle Hyundai/Circle Chevrolet
07.2020 - 09.2023
Sales Consultant
Lester Glenn Auto Group/Lester Glenn Hyundai
05.2008 - 06.2020
Business Communications
Ocean County College
Hackensack High School
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