Summary
Overview
Work History
Education
Skills
PTCB certified for over 17 years
Timeline
Generic

Heather McCune

Shawnee,Oklahoma

Summary

Dedicated Pharmacy Operations Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in the day to day operations of retail pharmacy management and pharmacy technician responsibilities. Bringing successful career history comprising more than 16 years.

Overview

17
17
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
05.2021 - Current
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, while working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Supervised a team of pharmacists and technicians, fostering an environment of collaboration. Encouraged continuous improvement, and mutual respect among team members.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
  • Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
  • Ordered all pharmacy supplies and kept track of inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Collaborated with the store manager to maintain daily operations.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management, in hopes of promotion of employees into increased levels of responsibility.
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.

Senior Certified Pharmacy Technician

Walgreens
09.2007 - 05.2021
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked automated medication dispensing equipment.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
  • Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
  • Answered patients' questions and troubleshot prescription issues.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained relationships with physicians.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Prepared bottle labels.
  • Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Set up and modified patient profiles in Intercom+ to include current information such as medications and insurance details.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved third-party billing, computer system and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume tier 4 pharmacy environment.
  • Managed opening and closing duties for pharmacy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Prepared packaging and labels for prescriptions.

Education

High School Diploma -

Littleton High School
Littleton, NH
05.2021

Skills

  • Medication Dispensing
  • Workflow Optimization
  • Pharmaceutical knowledge
  • Pharmacy management
  • Pharmacy automation
  • Training and mentoring
  • Professional ethics
  • Operations Management
  • Staff Management
  • Insurance Billing
  • Staff Training
  • Employee Management
  • Inventory Control
  • Personnel Management
  • Medicare and Medicaid process
  • Drug Inventory Management
  • Policy Enforcement
  • Inventory and restocking
  • Performance Metrics
  • Pharmacy operations management
  • Budget Administration
  • Immunizations

PTCB certified for over 17 years

Took the PTCB certification test before being hired by Walgreens. Have maintained required continuing education credits from then on.

Timeline

Pharmacy Operations Manager

Walgreens
05.2021 - Current

Senior Certified Pharmacy Technician

Walgreens
09.2007 - 05.2021

High School Diploma -

Littleton High School

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Heather McCune