Heather McDermott
Waterbury,CT
Summary
Accomplished entrepreneur and hairstylist with a proven track record at Naked Essentials and Cr Salon, demonstrating exceptional relationship building and business management skills. Elevated client satisfaction and salon revenue by innovatively blending marketing acumen with top-tier client service. Expert in financial management, increased bookings by over 20% through strategic promotions and social media engagement.
Overview
2019
2019
years of professional experience
Work History
Owner
Naked Essentials
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Hairstylist
Cr Salon
04.2009 - 08.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Organized sales area and work station to showcase products and boost sales.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Mixed pigments and used proper techniques to achieve desired color.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Answered phone calls and emails to schedule client appointments.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Offered professional cuts, color services and extensions to salon customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Styled hair, makeup and nails for customers for special events and occasions.
- Developed creative techniques to provide clients with latest hairstyles.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Demonstrated thorough knowledge of all salon products and services.
- Increased revenue through effective customer service and inventory management.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Educated clients on proper hair care and recommended products suited to their hair type.
Hairstylist
Dejavu Hair Studio
06.2006 - 04.2009
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Organized sales area and work station to showcase products and boost sales.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Mixed pigments and used proper techniques to achieve desired color.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Answered phone calls and emails to schedule client appointments.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Developed creative techniques to provide clients with latest hairstyles.
- Styled hair, makeup and nails for customers for special events and occasions.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, color services and extensions to salon customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Increased revenue through effective customer service and inventory management.
Education
Cosmetology - Cosnetology
Emmett Obrien Technical School
Ansonia, CT05.2005
Skills
- Small business operations
- Relationship building
- Customer relations
- Verbal and written communication
- Client service
- Business management
- Operations management
- Marketing
- Financial management
- Business development
- Business launch
- Business administration
- Business marketing
- Consulting
- Product branding
- Sales management
Timeline
Hairstylist
Cr Salon
04.2009 - 08.2018
Hairstylist
Dejavu Hair Studio
06.2006 - 04.2009
Owner
Naked Essentials
Cosmetology - Cosnetology
Emmett Obrien Technical School
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