Heather McDonald
Atlanta,GA
Summary
Customer Centric - Focusing on assessing client's needs, recommending skin products & treatments, and performing various cosmetic procedures with experience. Results Focused - Delivering individual one-on-one care and kindness to each customer, building long-term professional relationships. Strong Work Ethic & Energetic Self-Starter - Providing safety and quality services in a variety of customer-focused work environments. Resourceful, dependable, and committed to exceeding customers' expectations and performance workplace goals.
Overview
2016
2016
years of professional experience
Work History
Counselor? Associate?
Placenta Services of West Cobb
- Provided prenatal/postnatal support, resources, and care for new mothers and their families
- Scheduled and coordinated product, packaging, and delivery of products to customers' homes, ensuring timely delivery and verified packages to the correct address
Esthetician & OƯice Manager
Amy's Skin Care Oasis
01.2010
- Ensured timely and personalized client service, managed salon scheduling, processed payments and performed marketing and sales of products and services
- Developed individual client skin care treatments and therapies, educated clients in prescribed regimens, and worked collaboratively to ensure optimal client safety and comfort
Medical Esthetician
Dermatology AƯiliates (Buckhead)
01.2014 - 01.2016
- Performed product & service consulting to a broad range of clients
- Skilled in VISIA skin analysis, PCAskin and SkinMedica facials, chemical peels, microdermabrasion, and acne surgery
Shift Manager, Bar Manager, and Lead Bartender
Phillip Simmons Pub's Inc.
01.2012 - 01.2013
- Supervised kitchen, wait and bar staƯ, implemented corporate branding and promotions, and created engaging and inclusive guest experiences
- Greeted and assisted guests, managed beverage services, and processed transactions in a high-volume specialty dining establishment
- Utilized excellent interpersonal skills, serving customers of all ages, personalities, cultures, and backgrounds, and promptly resolving issues and requests
Medical Esthetician and Laser Technician
Creative Skin Care
01.2011 - 01.2012
- Performed wellness treatments and advanced skincare for private clients, coordinated scheduling and appointments, and assisted with marketing & sales services
- Identified client goals & objectives, made appropriate recommendations, documented client treatments & progress, and adhered to all appropriate safety protocols & service etiquette
Performer
G&S Enterprises
01.2001 - 01.2009
- Performed for live audiences in a high-volume, fast-paced entertainment venue and utilized outstanding communication skills to entertain a diverse customer base
Southern Regional Sales Manager
Luxury Kitten Pet Accessories
01.1994 - 01.2000
- Sales and service for Luxury Kitten products to stores in the Atlanta Metro Area
Education
Licensed Medical Esthetician -
The American Dermal Institute
01.2011
Certificate -
The Esani Institute Academy
01.2011
General Studies -
American Intercontinental University
01.2006
Skills
- Customer Centric
- Results Focused
- Strong Work Ethic
- Energetic Self-Starter
- Resourceful
- Dependable
- Commitment to Exceeding Customer Expectations
- Performance Workplace Goals
References
References upon request
Licenseandeducation
- The American Dermal Institute, GA, 01/01/2011, Licensed Medical Esthetician
- The Esani Institute Academy, GA, 01/01/2011, Certificate
- American Intercontinental University, GA, 01/01/2006, General Studies
Timeline
Medical Esthetician
Dermatology AƯiliates (Buckhead)
01.2014 - 01.2016
Shift Manager, Bar Manager, and Lead Bartender
Phillip Simmons Pub's Inc.
01.2012 - 01.2013
Medical Esthetician and Laser Technician
Creative Skin Care
01.2011 - 01.2012
Esthetician & OƯice Manager
Amy's Skin Care Oasis
01.2010
Performer
G&S Enterprises
01.2001 - 01.2009
Southern Regional Sales Manager
Luxury Kitten Pet Accessories
01.1994 - 01.2000
Certificate -
The Esani Institute Academy
General Studies -
American Intercontinental University
Counselor? Associate?
Placenta Services of West Cobb
Licensed Medical Esthetician -
The American Dermal Institute
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