Heather McFarland

BALANCED AND VERIFIED ALL ACCOUNTS AND REGISTERS FOR STORE. RESEARCHED AND CORRECTED ERRORS IN ACCOUNTS. SENT COMMUNICATION TO STORE DIRECTOR AND ANY OTHER PERSONEL NEEDED FOR EXPLANATIONS OF OUTAGES OR PROBLEMS. RESEARCHED TRANSACTIONS AND LOST RECIEPTS FOR CUSTOMERS AND HANDLED COMPLAINTS AS NEEDED.

HR DEPT- ASSISTED IN HUMAN RESOURCES IN HIRING, BACKROUND CHECKS, AND ALL TRAINING NEEDING TO BE DONE BY NEW AND EXISTING EMPLOYEES. WORKED ON RESOLVING EMPLOYEE CONCERNS AND ISSUES. SUCCESSFULLY RAN A HIRING EVENT ENDING IN MULTIPLE INTERVIEWS AND HIRES WITHIN THE STORE.

CULTURAL COUNCIL HEAD- LEAD THE EMPLOYEE CULTURAL COUNCIL FOR OVER THREE YEARS. LEAD MULTIPLE EVENTS WITHIN STORE INCLUDING 4TH OF JULY FLOAT CREATION, EMPLOYEE OF THE MONTH, PRIMARY CHILDRENS FUNDRAISING, AND OTHER FUN EVENTS. WAS THERE FOR EMPLOYEES CONCERNS AND PROBLEMS. I WAS THE VOICE FOR THE STORE EMPLOYEES.

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.