Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Heather McGee

Temperance,United States

Summary

Dedicated Customer Service Advisor dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Overview

20
20
years of professional experience

Work History

Sales

Westwood Auto
09.2020 - Current
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
  • Served as an enthusiastic and knowledgeable Sales Associate
  • Led sales department with a can-do attitude and high quarterly sales
  • Collect Payments
  • Pull parts on shelf for walk-in customers.
  • Open and close store
  • Take cash payments
  • Balance cash drawer at the end of day
  • Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.

Service Advisor

Walz Automotive
02.2004 - 01.2017
  • Provided excellent customer service and achieved a high rate of client satisfaction and retention
  • Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements
  • Review Work Orders and discuss work with technicians
  • Scheduling appointments
  • Order Parts online and over the phone
  • Prepare work orders and invoices
  • Work with Mitchell, All Data and Direct Fix
  • Maintain proper work flow, make sure work goes as promised (unless situations arise)
  • Help technicians find TSB's and quick fixes through direct fix
  • Continuing education classes
  • Call aftermarket warranty for authorization before repairs are made.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Whitmer High School
06.1997

Skills

  • Ability to Work in a Team
  • Problem Solving
  • Communication Skills
  • Time Management
  • Customer Service
  • Communication

Personal Information

Title: Customer Service Advisor

References

References available upon request

Timeline

Sales

Westwood Auto
09.2020 - Current

Service Advisor

Walz Automotive
02.2004 - 01.2017

High School Diploma -

Whitmer High School

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Heather McGee