Heather McJunkins
Carthage,MO
Summary
Proven leader in operational efficiency and staff management, I significantly enhanced customer satisfaction and profits at El Mexicano by implementing strategic menu development and waste reduction practices. Skilled in inventory control and customer service, I excel in driving results through innovative solutions and a results-driven approach, achieving notable revenue growth without exceeding a single numerical percentage.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Office Manager
St. Ann's Catholic Church
07.2018 - 07.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Spanish Interpreter
Self Employed Services
01.1997 - 05.2022
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted conversations between foreign language-speaking clients and others.
Cleaning Manager
Self Employed Services
03.2015 - 01.2019
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
Restaurant Owner/Operator
El Mexicano
01.2000 - 06.2017
- Identified team weak points and implemented corrective actions to resolve concerns.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Recruited, hired, and trained talented staff to fill vacancies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Managed payroll, daily deposits, and cost controls.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Education
GED -
Missouri Southern State University
Joplin, MO08.1996
Bachelor of Science - Business Administration And Management
Missouri Southern State University
Joplin, MO07.2010
Bachelor of Arts - Spanish
Missouri Southern State University
Joplin, MO07.2010
No Degree - Medical Interpretation Certification
Missouri Southern State University
Joplin, MO07.2010
Skills
- Operational Efficiency
- Menu development
- Staff Management
- Allergy awareness
- Waste Reduction
- Administrative Support
- Bookkeeping
- Inventory Control
- Supply Management
- Expense Reporting
- Operations Management
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
St. Ann's Catholic Church
07.2018 - 07.2024
Cleaning Manager
Self Employed Services
03.2015 - 01.2019
Restaurant Owner/Operator
El Mexicano
01.2000 - 06.2017
Spanish Interpreter
Self Employed Services
01.1997 - 05.2022
GED -
Missouri Southern State University
Bachelor of Science - Business Administration And Management
Missouri Southern State University
Bachelor of Arts - Spanish
Missouri Southern State University
No Degree - Medical Interpretation Certification
Missouri Southern State University
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