Heather McKendree
Spring,TX
Summary
Proven Office Manager at Alabama Fire Control Systems LLC, adept in office administration and customer service. Excelled in maintaining confidentiality, enhancing client satisfaction, and streamlining operations. Demonstrated organizational prowess and interpersonal skills, significantly improving vendor relationships and operational efficiency. Achieved a notable increase in report accuracy and budget management through meticulous bookkeeping and administrative support.
Overview
11
11
years of professional experience
Work History
Office-manager
Alabama Fire Control Systems LLC
07.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Toddler Teacher
Clearbranch United Methodist Church
08.2017 - 08.2019
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
PRE-KINDERGARDEN TEACHER
Faith Lutheran Church, Preschool And Childcare
08.2013 - 06.2019
- Improved student engagement by incorporating hands-on activities and visual aids into lessons.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Actively participated in professional development workshops to stay current on educational trends and improve teaching techniques.
- Designed assessments that measured student progress towards meeting curriculum goals, informing future instructional decisions.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Implemented differentiated instruction strategies to cater to diverse learning needs and abilities of students.
OFFICE SERVICE PROVIDER
Blackwater Technologies
08.2016 - 06.2017
- Helped clients with [Type] services, ensuring high levels of satisfaction and loyalty.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Worked with clients to maximize individual success.
- Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
- Collaborated with cross-functional teams to deliver cohesive and comprehensive service offerings, resulting in improved client satisfaction.
- Maintained detailed records of client interactions, tracking progress over time and using data to inform future decisionmaking.
Education
Associate of Science - Early Childhood Education
Snead State Community College
Boaz, AL05.2006
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Data Entry
Billing
Administrative Support
Payroll Processing
Bookkeeping
Mail handling
Scheduling
Human Resources
flower farming
Owner of Eula Mae's a cut flower farm/flower bar.
Timeline
Office-manager
Alabama Fire Control Systems LLC
07.2019 - Current
Toddler Teacher
Clearbranch United Methodist Church
08.2017 - 08.2019
OFFICE SERVICE PROVIDER
Blackwater Technologies
08.2016 - 06.2017
PRE-KINDERGARDEN TEACHER
Faith Lutheran Church, Preschool And Childcare
08.2013 - 06.2019
Associate of Science - Early Childhood Education
Snead State Community College
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