Heather McKinnon
Northport
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Claims Representative
GEICO, Government Employees Insurance
02.2002 - 06.2007
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Negotiated Bodily Injury claims.
Supervisor in Mail Center
GEICO, Government Employees Insurance
11.2000 - 02.2002
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
GEICO, Government Employees Insurance
08.1999 - 11.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration
LIU
Brookville, NY05-2001
Skills
- Microsoft office
- Team collaboration
- Decision-making
- File management
- Customer service
- Attention to detail
- Active listening
- Critical thinking
- Teamwork and collaboration
- Documentation processing
- Records management
Timeline
Claims Representative
GEICO, Government Employees Insurance
02.2002 - 06.2007
Supervisor in Mail Center
GEICO, Government Employees Insurance
11.2000 - 02.2002
Customer Service Representative
GEICO, Government Employees Insurance
08.1999 - 11.2000
Bachelor of Science - Business Administration
LIU
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