Heather McMahon
Tinmouth,VT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Noble Ace Hardware
Rutland, VT
06.2004 - Current
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Coordinated with vendors to secure product availability at competitive prices.
- Delegated work to staff, setting priorities and goals.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Prepared staff work schedules and assigned team members to specific duties.
- Recognized by management for providing exceptional customer service.
- Answered calls to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Mill River Union High
Clarendon, VT05-1999
Skills
- Operations Oversight
- Records Management
- Store Organization
- Customer Relations
- Employee Scheduling
- Staff Management
- Problem-Solving
- POS Systems Operations
- Store Opening and Closing
- Inventory Counting
- Customer Service
Timeline
Assistant Store Manager
Noble Ace Hardware
06.2004 - Current
High School Diploma -
Mill River Union High
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