HEATHER MCMILLAN
San Antonio
Summary
Registered Dental Assistant with 25+ years of clinical experience supporting providers and delivering exceptional patient care. I specialize in building trusted relationships, educating patients, and creating positive experiences. My background gives me a unique understanding of the dental industry, making me well-positioned to support practices through sales, marketing, practice growth, and customer engagement.
Overview
1
1
Certification
24
24
years of professional experience
Work History
SURGICAL TECHNICIAN, RDA
Alamo Maxillofacial Surgical Associates
San Antonio
04.2018 - Current
- Received positive feedback from patients for the quality of care and engaging communication
- Provided assistance to anesthesiologist during induction, intubation, extubation, reversal agents or other special procedures as needed.
- Assisted dental team during procedures, enhancing workflow and patient care
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Provided a safe, comfortable, and stimulating environment for patients
- Delivered exceptional customer service, fostering positive patient experiences
- Trained new employees, ensuring competence in job tasks and promoting team efficiency
- Employed effective communication techniques to communicate with referring doctors
VP of Operations
National Flower Exchange
San Antonio
09.2007 - Current
- Oversaw inventory management and supply chain logistics for floral products.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Implemented process improvements to enhance operational efficiency across teams.
- Directed daily operations of national flower distribution network.
- Collaborated with vendors to ensure quality standards for all incoming products.
- Partnered with vendors to secure competitive pricing on materials needed for production activities.
RDA
KLT
San Antonio
01.2016 - 03.2018
- Collaborated with coworkers to efficiently complete tasks and enhance workflow.
- Managed multiple tasks while adapting to changing priorities and ensuring smooth operations.
- Well versed in greeting patients warmly upon arrival and scheduling follow up appointments if necessary.
- Responded quickly to meet customer needs and resolve problems.
- Greeted patients warmly upon arrival and scheduled follow-up appointments.
- Managed inventory by ordering supplies and maintaining equipment efficiently in the office.
- Worked with coworkers to complete tasks.
LEAD RDA
Advanced Smile Care
San Antonio
06.2002 - 02.2018
- Performed chairside duties including taking digital radiographs, pouring models, fabricating temporary crowns and bridges.
- Supported Dr. Crouch in increasing sales through upselling and cross-selling of additional products and services
- Established personal connections with patients, exceeding customer service expectations
- Provided excellent customer service by greeting patients, answering questions, and helping them feel comfortable during their visit.
- Contributed to development of new policies and procedures that enhanced practice operations.
- Assisted in the development of new policies and procedures for the practice.
- Enhanced patient experience by greeting patients, answering questions, and ensuring comfort during visits
Education
RDA -
Missouri School for Dental Assistants
St Louis, MOSome College (No Degree) - Biology
University of Phoenix
Tempe, AZSkills
- Anesthesia support
- Operating room safety
- Medical terminology usage
- DAANCE certified
- BLS
- Quality assurance practices
- Inventory management
- Problem solving
- Time management
- Leadership
- Collaborative teamwork
- Customer service
- Communication skills
- Product guidance
Certification
- DAANCE
- BLS
Timeline
SURGICAL TECHNICIAN, RDA
Alamo Maxillofacial Surgical Associates
04.2018 - Current
RDA
KLT
01.2016 - 03.2018
VP of Operations
National Flower Exchange
09.2007 - Current
LEAD RDA
Advanced Smile Care
06.2002 - 02.2018
RDA -
Missouri School for Dental Assistants
Some College (No Degree) - Biology
University of Phoenix