Heather McMullin
Fairlawn,OH
Summary
Compassionate professional with a robust background in client advocacy and behavioral support. Strong communication skills and a focus on adaptability drive success in implementing individualized care plans and enhancing community engagement.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Lead Direct Support Professional
The Society for Handicapped Citizens
Seville, Ohio
06.2024 - 06.2026
- Assisted in developing and implementing individualized support plans for clients.
- Supported individuals with disabilities in daily living activities and personal care.
- Facilitated recreational activities to enhance social skills and community involvement.
- Collaborated with team members to ensure a safe and supportive environment.
Food and Beverage Manager
The Winery At Wolf Creek
Barberton, Ohio
08.2014 - 07.2023
- Managed daily operations of food and beverage service at a premier winery.
- Trained and supervised staff in customer service and product knowledge.
- Implemented training programs to enhance staff performance and efficiency.
State Tested Nursing Assistant
Concordia
Copley, OH
06.2014 - 05.2019
- Assisted residents with daily living activities and personal care needs.
- Monitored physical, emotional, and symptomatic changes in patient condition.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient care activities in electronic health records system.
Education
High School Diploma -
Barberton High
Barberton, OH06-1998
Skills
- Crisis intervention
- Team collaboration
- Staff training and supervision
- Problem solving
- Attention to detail
- Behavioral support
- Disability awareness
- Client advocacy
Certification
- CPR and First Aid certified
- PMT certified
Timeline
Lead Direct Support Professional
The Society for Handicapped Citizens
06.2024 - 06.2026
Food and Beverage Manager
The Winery At Wolf Creek
08.2014 - 07.2023
State Tested Nursing Assistant
Concordia
06.2014 - 05.2019
High School Diploma -
Barberton High