Heather McNamara
Waukee,IA
Summary
Efficient Leader with 14 years of solid experience managing all phases of multi-use assets including owner and fee management. Results driven with proven ability to increase revenue while meeting owner's goals and objectives. Record of optimizing operational expenses and improving financial efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Regional Manager
The Alexander Company
02.2017 - Current
- Oversee 2,250 mixed use multi-family units, 21 properties & 7 commercial spaces
- Directly oversee 16 Property Managers & 2 Area Managers
- Collaborate with & report directly to President Of PM
- Report to ownership to report on property performance
- Perform site visits on a rotating schedule to monitor overall operations and policy compliance
- Recruit, hire and train team members
- Provide property management team with direction and support to achieve performance goals
- Assist managers with tenant relations and conflict resolution
- Monitor delinquency & oversite of collections
- Ensure leasing techniques are effective and train as needed
- Oversee all new development, from construction to lease up and continue oversite after project completion
- Write and implement new company wide policies and procedures
- Prepare annual budgets and capital expenditure plans
- Determine rental amounts and facilitate rent increases to effectively maximize profits
- Evaluate and understand the markets in each area, to include competitor pricing trends
- Remain up to date on all federal, state, and local laws across multiple states
- Negotiate and review all service contracts and vendor work for final approval
- Assess the physical condition of properties on a regular basis to ensure asset preservation
- Analyze information by evaluating potential outcomes to make timely decisions
- Prepare and conduct annual Manager and Assistant manager training
- Analyze financial information to optimize profits.
- Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.
- Coached and mentored team members to foster professional growth, leading to improved performance and higher retention rates.
- Managed budgets, ensuring optimal allocation of resources for maximum return on investment.
- Created a positive work culture that motivated employees to excel at their jobs while fostering teamwork across departments.
- Recognized and rewarded performance to motivate continued success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Compliance Specialist
The Alexander Company
09.2016 - 08.2018
- Processed and approved new tax credit, HOME, 80% applications for move in
- Processed and approved recertification renewal applications
- Ensured properties were following LIHTC rules
- Updated and monitored compliance processes to meet deadlines efficiently.
Multi-Site Property Manager
The Alexander Company
11.2015 - 11.2016
- Managed four properties in IA and supervised a team of 6
- Maintained occupancy
- Assessed market conditions
- Coordinated unit turns
- Marketing and Leasing
- Collected and deposited rent
- Sent delinquent and eviction notices
- Monitored work order completion and followed up with residents to ensure satisfaction
- Conducted resident events and ensured resident retention.
Property Manager- Section 8 Project Based
Homz Management
01.2010 - 02.2015
Skills
- Effective Operations & Risk Management
- Training & development
- Proficient in conducting financial analyses to assess property performance
- Cross-functional Team Coordination
- Employee & Team Development
- Process Improvement
- Revenue Forecasting
- Contract Negotiation
- Financial Management
- Analytical Thinking
Certification
- HCCP
- Tax Credit Specialist
- 2 Year Vistage Leadership Development
Timeline
Senior Regional Manager
The Alexander Company
02.2017 - Current
Compliance Specialist
The Alexander Company
09.2016 - 08.2018
Multi-Site Property Manager
The Alexander Company
11.2015 - 11.2016
Property Manager- Section 8 Project Based
Homz Management
01.2010 - 02.2015
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