HEATHER MCNAMARA
Behavioral Health Worker
Jamestown,CA
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
3
3
years of professional experience
Work History
Behavioral Health Worker
Tuolumne County
11.2021 - Current
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Reduced instances of disruptive behavior in patients by providing consistent support and employing crisis intervention strategies.
- Facilitated the development of coping skills and resilience among patients by providing psychoeducation on topics related to mental health and wellness.
- Performed client intake procedures according to internal standards for new admissions.
- Continuously expanded knowledge in the field through ongoing professional development opportunities, enhancing service delivery for patients.
- Assessed risk factors related to violence or self-harm among patients; implemented appropriate safety measures when necessary to protect both individuals involved as well as staff members present during incidents.
- Promoted a safe, supportive, and nurturing environment for patients through effective communication and relationship-building efforts.
- Served as a role model for patients by demonstrating empathy, respect, and professionalism in all interactions; fostered trust and rapport with individuals from diverse backgrounds.
- Used Credible to document patient information, progress notes, and treatment plans.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
Manager
McDonald's
08.2021 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Big 5 Sporting Goods
06.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
PsyD. - Clinical Psychology
Capella University
Minneapolis, MN06.2028
Master of Science - Forensic Psychology
Purdue University Global
Indianapolis, IN05.2023
Bachelor of Science - Criminal Justice Forensic Psychology
Purdue University Global
Indianapolis, IN12.2021
Skills
- Security procedures knowledge
- Self-Harm Prevention
- Documentation skills
- Dual Diagnosis Treatment
- Client Transportation
- Crisis Intervention
- Suicide Prevention
- Mental Health Assessment
- Motivational Interviewing
- Case Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Case Documentation
- Decision-Making
- Professionalism
- Continuous Improvement
- Adaptability
- Professional Demeanor
Timeline
Behavioral Health Worker
Tuolumne County
11.2021 - Current
Manager
McDonald's
08.2021 - 01.2022
Assistant Manager
Big 5 Sporting Goods
06.2021 - 11.2021
PsyD. - Clinical Psychology
Capella University
Master of Science - Forensic Psychology
Purdue University Global
Bachelor of Science - Criminal Justice Forensic Psychology
Purdue University Global
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