Heather McNamara
Springfield,OH
Summary
Dynamic professional with proven expertise in cash handling accuracy and customer service at Ohio Thrift Stores. Leadership in staff oversight and loss prevention resulted in enhanced operational efficiency. Strong multitasking and prioritization skills contribute to workplace safety and process improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder
Ohio Thrift Stores
02.2025 - 04.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Scheduler Coordinator
Allstate Exteriors - Roofing
11.2024 - 12.2024
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Led cross-functional meetings to align project goals with scheduling efforts, fostering collaboration and shared understanding.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
- Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
Overnight Stocker and Receiver/Floral/Fuel/Cashier Trainer
Kroger
09.2022 - 08.2024
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
Warehouse Stocker
Ace Hardware Warehouse
07.2022 - 08.2022
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Organized products efficiently within assigned storage locations, allowing for easy access during picking processes.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Sales Accounting Processor
Speedway & 7-Eleven Cooperate Office
08.2021 - 06.2022
- Collaborated with colleagues to efficiently resolve discrepancies and complete month-end closing activities.
- Enhanced financial accuracy by diligently processing and reconciling invoices and payments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Prepared comprehensive monthly account reconciliations, identifying discrepancies for prompt resolution.
Education
High School Diploma -
Tecumseh High School
9830 West National Road New Carlisle, OH 4534405-1993
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Workplace safety
- Bank deposits
- Staff oversight
- Loss prevention
- Store operations oversight
- Opening and closing coordination
- Drawer counting
- Front end operations
- Multitasking and prioritizing
- Retail operations
- Inventory and stocking
- Cash handling and reconciliation
- Leadership development
- Critical thinking
- Cash drawer reconciliation
- Product sales
- Superior work ethic
- Creativity and originality
- Process and procedure development
- Merchandising operations
- Administrative documentation
- Computer proficiency
- Records organization
- New store setups
- Retail security
- Implementing pricing strategies
- Financial recordkeeping
- Sales quotas
Certification
Springfield Clark JVS, Business Management-Business Management, Certificate-1993
Sinclair Community College, Dayton OH
2 years attended for Accounting, no degree
Languages
English
Professional Working
Timeline
Key Holder
Ohio Thrift Stores
02.2025 - 04.2025
Scheduler Coordinator
Allstate Exteriors - Roofing
11.2024 - 12.2024
Overnight Stocker and Receiver/Floral/Fuel/Cashier Trainer
Kroger
09.2022 - 08.2024
Warehouse Stocker
Ace Hardware Warehouse
07.2022 - 08.2022
Sales Accounting Processor
Speedway & 7-Eleven Cooperate Office
08.2021 - 06.2022
High School Diploma -
Tecumseh High School
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