Heather McNeely

• Verify insurance coverage and obtain pre-authorizations

• Process insurance payment operations.

• Handle account payments and provide information regarding outstanding patient balances.

• Monitor outstanding insurance claims and follow up on claims.

• Coordinate patient reminders and post-treatment reviews through Weave.

• Exceed goals through effective task management and effective communication.

• Provide patients of an estimated out of pocket treatment cost after verifying their individual dental benefits.

• Managed inventory and maintained optimal stock levels to ensure product freshness and availability.
• Improved customer satisfaction by providing exceptional service and maintaining a friendly, welcoming atmosphere.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Interacted well with customers to build connections and nurture relationships.
• Optimized the use of space within the taproom, creating a comfortable atmosphere that encouraged repeat patronage.

• Schedule and confirm patient appointments for diagnostic, cosmetic, and consultation services
• Confirm patient appointments to maintain appointment fulfillment and negligible missed appointments
• Check insurance benefits, receive payments and provide receipts
• Analyze patient payment plans, prepare deposits, and initiate collections
• Complete all new patient inquiries and set up accounts in patient scheduling system
• Update and maintain electronic patient files via Softdent and Eaglesoft
• Educate patients on pre/post op treatments and communicate with patients after post-op treatments
• Knowledge in expanded functions including digital x-rays via Patterson, intra-oral cameras, maintaining lab cases, and sterilization duties
• Assist with hygiene duties as needed