Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Heather McNicholas

Yonkers,NY

Summary

Hands-on Lead Bartender with 10+ years successfully and consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks.

Overview

8
8
years of professional experience

Work History

Bartending Manger / Lead Bartender

Clarkes Bar & Resturant
Yonkers, NY
03.2021 - Current
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Maintained bar inventory, ordered supplies and restocked items as necessary.
  • Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
  • Prepared mixed drinks according to standard recipes.
  • Verified the age of customers purchasing alcoholic beverages.
  • Performed cashier duties such as accepting payments from customers and making change
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Resolved customer complaints promptly and professionally while adhering to company guidelines.
  • Organized events such as happy hours or special promotions for holidays or sporting events.
  • Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
  • Developed drink menus using seasonal ingredients, new products or specialties of the house.
  • Trained new bartenders on preperation, proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service,
  • Assisted management in developing promotional activities such as contests or giveaways.
  • Scheduled employee shifts based on business needs while ensuring adequate coverage during peak times.

Bar Owner /Operator

Public Sports Bar
Pelham, NY
07.2016 - 03.2021
  • Managed the daily operations of the bar, including scheduling staff, ordering inventory, and processing payments.
  • Developed and implemented marketing strategies to attract new customers.
  • Supervised bartenders, servers, cooks, dishwashers, security personnel, and other employees.
  • Monitored alcohol consumption to ensure compliance with applicable laws and regulations.
  • Conducted regular inventories to identify shortages or overstocking issues.
  • Negotiated vendor contracts for supplies such as food ingredients and cleaning products.
  • Maintained detailed records of expenses related to running the bar including payroll costs.
  • Collaborated with local businesses on cross-promotional initiatives that drove more traffic into the bar.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Assigned bartenders to specific tasks and duties throughout the shift.
  • Organized bar staff scheduling, including vacation time requests and sick days.
  • Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
  • Developed new cocktail recipes for the menu.

Education

GED -

Yorktown Boces
Yorktown, IN
01-2006

Skills

  • Menu Memorization
  • Health codes compliance
  • Inventory Control
  • Suggestive Selling
  • Employee Coaching
  • Staff Management
  • Proficient in mixology
  • Ordering Supplies
  • Cocktail list development
  • Event Coordination
  • Upselling strategies

Additional Information

  • saved from url=(0029)https://resume.io/r/TdFvJwJvk --> Heather McNicholas · Resume.io

Timeline

Bartending Manger / Lead Bartender

Clarkes Bar & Resturant
03.2021 - Current

Bar Owner /Operator

Public Sports Bar
07.2016 - 03.2021

GED -

Yorktown Boces

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