Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Heather McPike

Columbia,MO

Summary

Motivated care provider with strong organizational skills and a passion for improving quality of life. Experienced in assisting elderly, convalescents, and individuals with disabilities in both home and care facility settings. Skilled in maintaining a clean and orderly household through tasks such as making beds, laundry, dishwashing, and meal preparation. Proficient in providing guidance to families and collaborating with healthcare teams to address health concerns, nutrition, cleanliness, and household activities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Private Duty/ Self Employed
09.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.

Host Home Provider

Heathers Hospitality Lifecare Services LLC
09.2023 - 09.2024
  • Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
  • Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
  • Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
  • Provided respite care services allowing family caregivers an opportunity for rest and rejuvenation.
  • Maintained accurate records of client progress, ensuring timely updates for families and case managers.
  • Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
  • Collaborated with healthcare professionals to ensure clients received appropriate medical care and support services.
  • Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
  • Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
  • Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
  • Organized recreational activities tailored to individual interests leading to improved mental health outcomes for clients.
  • Enhanced client experience by providing a safe, supportive, and welcoming living environment.
  • Offered emotional support to clients during challenging times or when facing personal obstacles.

Direct Care Staff

Unlimited Opportunities
11.2021 - 07.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Private Duty Caregiver

Judy Kerstetter
04.2020 - 08.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Prepared nutritious meals according to dietary restrictions or preferences while encouraging balanced diets for improved overall health.
  • Improved client''s quality of life by providing compassionate and personalized care in their homes.
  • Provided emotional support and companionship for clients experiencing social isolation or depression.

Private Duty Caregiver

Christian Companions
01.2019 - 02.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Prepared nutritious meals according to dietary restrictions or preferences while encouraging balanced diets for improved overall health.
  • Improved client''s quality of life by providing compassionate and personalized care in their homes.
  • Provided emotional support and companionship for clients experiencing social isolation or depression.
  • Enhanced the well-being of patients through effective communication, active listening, and empathy.
  • Advocated for client''s needs and preferences during healthcare team meetings or family discussions to ensure their voices were heard and respected.

Direct Care Staff

Family Endeavors
07.2018 - 02.2019
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Assisted with personal hygiene tasks for improved health and dignity of patients.
  • Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
  • Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
  • Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.

Office Administrator/ Supervisor

Towne Park
01.2018 - 07.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Private Duty Caregiver

Heather's Hospitality
01.2017 - 12.2017
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.

Director

Blessed and Highly Favored
01.2013 - 12.2016
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.

Lead Staff

S&S Development
12.2011 - 11.2013
  • Delivered consistent results under tight deadlines by effectively prioritizing tasks and delegating responsibilities among the team members accordingly.
  • Resolved conflicts within the team through structured mediation techniques, promoting harmony and cooperation in the workplace.
  • Implemented process improvements that increased operational efficiency within the department, leading to time savings and reduced expenses.
  • Increased employee retention with effective mentoring, coaching, and performance feedback processes.

Indep. Contractor/Customer Service Rep

Liveops
02.2008 - 12.2010
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Shuttle Driver

Air Serv Corporation
05.2005 - 03.2008
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.

Professional School Bus Driver

Durham School Services
09.2000 - 05.2005
  • Collaborated with school administrators to develop new protocols for optimal bus loading and unloading procedures.
  • Ensured compliance with local traffic laws as well as district policies for student transportation services.
  • Improved efficiency with route planning, ensuring timely arrival at each stop while minimizing fuel consumption.
  • Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
  • Assisted special needs students in boarding and disembarking the bus safely, demonstrating empathy and patience.
  • Provided excellent customer service to families by addressing concerns promptly and professionally.

Education

High School Diploma -

Cornerstone Christian Correspondence
Atlanta, GA
05.1994

Skills

  • Grooming assistance
  • Emotional Support
  • Personal Hygiene Assistance
  • Housekeeping tasks
  • Medication Administration
  • Light Housekeeping

References

Available Upon Request

Certification

CPR

First Aid

Level 1 Med

CPI

Drivers license

Timeline

Host Home Provider

Heathers Hospitality Lifecare Services LLC
09.2023 - 09.2024

Personal Care Assistant

Private Duty/ Self Employed
09.2022 - Current

Direct Care Staff

Unlimited Opportunities
11.2021 - 07.2022

Private Duty Caregiver

Judy Kerstetter
04.2020 - 08.2021

Private Duty Caregiver

Christian Companions
01.2019 - 02.2020

Direct Care Staff

Family Endeavors
07.2018 - 02.2019

Office Administrator/ Supervisor

Towne Park
01.2018 - 07.2018

Private Duty Caregiver

Heather's Hospitality
01.2017 - 12.2017

Director

Blessed and Highly Favored
01.2013 - 12.2016

Lead Staff

S&S Development
12.2011 - 11.2013

Indep. Contractor/Customer Service Rep

Liveops
02.2008 - 12.2010

Shuttle Driver

Air Serv Corporation
05.2005 - 03.2008

Professional School Bus Driver

Durham School Services
09.2000 - 05.2005

High School Diploma -

Cornerstone Christian Correspondence

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Heather McPike