Heather McQueary
Madill,OK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Expertise in relationship building and customer service, consistently achieving high satisfaction ratings while fostering teamwork and collaboration to meet client needs.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Simmons Bank
Madill, OK
01.2023 - Current
- Cultivated strong client relationships through personalized financial solutions and exceptional service.
- Conducted thorough needs assessments to identify customer goals and recommend appropriate banking products.
- Assisted clients with account management, resolving inquiries efficiently to enhance customer satisfaction.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Educated clients on digital banking tools, fostering increased usage and engagement with bank services.
- Identified opportunities for cross-selling financial products, contributing to branch revenue growth initiatives.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Sales Associate
AT&T
Madill, OK
06.2022 - 01.2023
- Assisted customers in selecting products based on needs and preferences.
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate inventory records to optimize stock levels.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
Walmart
Madill, OK
09.2020 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Assistant Manager
Advance America
Madill, OK
03.2019 - 07.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
High School Diploma -
Madill High School
Madill, OKSkills
- Relationship building and management
- Customer Service
- Reliability
- Adaptability and flexibility
- Schedule management
- Cash handling
- Computer skills
- Excellent communication
- Teamwork and collaboration
- Time management
Timeline
Relationship Banker
Simmons Bank
01.2023 - Current
Sales Associate
AT&T
06.2022 - 01.2023
Sales Associate
Walmart
09.2020 - 06.2022
Assistant Manager
Advance America
03.2019 - 07.2020
High School Diploma -
Madill High School