Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Heather McQueen

Rocky River

Summary

Dynamic jewelry designer and business owner at Sprig and Sparrow Jewelry, excelling in customer service and inventory management. Proven ability to enhance operational efficiency and maintain quality control. Passionate about artistic design and effective communication, consistently delivering exceptional products and experiences to clients.

Overview

23
23
years of professional experience

Work History

Jewelry Designer

Sprig and Sparrow
Rocky River
07.2004 - Current
  • Oversaw all business operations, from designing to producing sterling silver jewelry for national wholesale.
  • Managed time effectively to ensure optimal planning and execution of tasks.
  • Maintained inventory levels by ensuring supplies remained stocked for production needs.
  • Created and packaged jewelry pieces, ensuring quality standards were met before shipping.

Receptionist

Michael O'Leary, D.D.S.
Lakewood
05.2007 - 06.2011
  • Facilitated patient check-ins to enhance operational efficiency.
    Scheduled appointments and sent phone reminders to improve attendance.
    Collected payments and verified insurance coverage to ensure accuracy.
    Filed insurance payments and claims to maintain organized records.

Legal Assistant

Shapiro and Felty LLP
Cleveland
08.2005 - 02.2007
  • Executed file retrieval and material preparation for foreclosure law cases.
  • Ensured proper filing of paperwork in accordance with established procedures.
  • Analyzed case-related data to support research and litigation efforts.
  • Updated databases with information received from attorneys and clients.
  • Reviewed and prepared legal documents, including contracts, motions, and briefs.
  • Conducted thorough research on case information to assist legal teams.
  • Filed pleadings with court clerk to meet strict deadlines.
  • Organized legal documents within company filing systems and databases.

Technical Assistant Metal Dept

Cleveland Institute of Art
Cleveland
07.2003 - 06.2005
  • Ensured clean, organized, and safe environment for students and staff.
  • Managed ordering and sales of supplies to students efficiently.
  • Performed maintenance and repairs on equipment to maximize functionality.
  • Assisted professors in classroom activities to enhance learning experience.

Polisher/ Clerical / Repair

Sterling Jewelers
Elyria
06.2002 - 05.2003
  • Ordered supplies and invoiced jobs to maintain operational flow.
    Polished jewelry to enhance appearance and quality.
    Utilized basic bench skills for repairs and maintenance tasks.

Education

Bachelor's - Fine Arts

Bowling Green State University
Bowling Green, OH
05.2002

Skills

  • Customer service and sales
  • Reception and office management
  • Artistic and jewelry design
  • Inventory management
  • Quality control
  • Customer relationship management
  • Time management
  • Order fulfillment
  • Production planning
  • Effective communication
  • Problem solving

Affiliations

  • resell online and rent a small space to sell vintage finds
  • help sew costumes during the North Olmsted theater department's musical
  • refinish and repair furniture
  • take a hand building ceramics class at Bay Arts
  • paint objects and wall art

Timeline

Receptionist

Michael O'Leary, D.D.S.
05.2007 - 06.2011

Legal Assistant

Shapiro and Felty LLP
08.2005 - 02.2007

Jewelry Designer

Sprig and Sparrow
07.2004 - Current

Technical Assistant Metal Dept

Cleveland Institute of Art
07.2003 - 06.2005

Polisher/ Clerical / Repair

Sterling Jewelers
06.2002 - 05.2003

Bachelor's - Fine Arts

Bowling Green State University

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